CentiMark Builds on BI Success
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- WebFOCUS
- ReportCaster
- WebFOCUS adapters for SQL Server and MySQL
Tech Stack
- SAP R/3
- SQL Server
- MySQL
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Construction & Infrastructure
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Predictive Maintenance
- Supply Chain Visibility
Services
- Software Design & Engineering Services
- System Integration
About The Customer
CentiMark is a Canonsburg, Pennsylvania-based firm that provides commercial and industrial roofing solutions to large, property-intensive companies that manage dozens, or even hundreds of buildings. With 80 offices across North America, it is America’s largest independent commercial roofing contractor, with 2014 revenues exceeding $508 million. The company had previously purchased the WebFOCUS business intelligence (BI) and analytics platform from Information Builders to create and deploy a customer-facing BI portal, MyCentiMark.com. This application helped clients manage various projects across multiple locations by tracking budgets, proposals, recommendations, conditions, work in progress, job histories, and other important information.
The Challenge
CentiMark Corporation, a commercial and industrial roofing contractor, was looking to build on its successful BI strategy with new applications and an enhanced user experience. The company had previously purchased the WebFOCUS business intelligence (BI) and analytics platform from Information Builders to create and deploy a customer-facing BI portal, MyCentiMark.com. This application helped clients manage various projects across multiple locations by tracking budgets, proposals, recommendations, conditions, work in progress, job histories, and other important information. However, CentiMark wanted to further build on the success of MyCentiMark.com by expanding and modifying the environment, creating new applications for internal users, and incorporating interactive, self-service BI apps into the customer-facing application.
The Solution
CentiMark decided to take advantage of new capabilities and enhance the MyCentiMark.com customer portal with InfoApps. These custom analytic apps deliver interactive analytic content such as data visualizations, charts, graphs, and reports to users through a portal for an easy “app store-like” experience, making BI content more readily accessible to non-technical business users. Developed using the WebFOCUS BI Portal, MyCentiMark.com retrieves information from SAP R/3 applications and a proposal-generating system, providing an array of InfoApps that offer a complete inventory of each customer’s facilities, with a thorough itemization of past, present, and future roofing projects. It includes budget management tools, roof condition reports, open project proposals, lists of current and completed projects, and a history of repair work, including before-and-after pictures.
Operational Impact
Quantitative Benefit
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