Ceridian Human Capital Management (HCM)
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Ceridian Human Capital Management (HCM)
- Zenoss IT monitoring platform
Tech Stack
- Cloud-Based Human Resources
- Real-Time Monitoring
- Capacity Planning
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Software
Applicable Functions
- Human Resources
Use Cases
- Real-Time Location System (RTLS)
- Predictive Quality Analytics
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Ceridian is a global human capital management (HCM) software company. Dayforce, their flagship cloud HCM platform, provides human resources, payroll, benefits, workforce management, and talent management capabilities in a single solution. Their platform helps manage the entire employee lifecycle, from recruiting and onboarding, to paying people and developing their careers. Ceridian provides solutions for organizations of all sizes, from small businesses to global organizations.
The Challenge
Ceridian was faced with the challenge of rapidly purchasing and deploying new hardware while simultaneously optimizing aging legacy hardware to maximize IT capacity for serving customer needs. A massive data center consolidation project exponentially increased the complexity of maintaining customer service levels. Ceridian’s ultimate concern during the transition was detecting potential and actual service disruptions before any customers were impacted. Ceridian’s ad hoc IT monitoring solution consisted of 12 different monitoring tools, including multiple with overlapping capabilities. They lacked a unified view of their systems that would help them pinpoint problems in real time, and they were also often spending an inordinate amount of time just searching for the source of the alert(s).
The Solution
Ceridian chose Zenoss for its new IT monitoring platform. Zenoss is now a central pillar of Ceridian’s holistic approach to IT infrastructure and operations; it’s the means by which they are able to stay ahead of potential issues and address disruptions before customers ever notice them. Technicians now detect and fix issues proactively and no longer waste hours tracking down the root cause after they learn about issues from end users. In addition to the central IT operations group, Zenoss is also used by each of Ceridian’s service departments, allowing direct visibility to enable an informed, rapid response to potential disruptions and improving overall customer satisfaction. Zenoss is also helping Ceridian’s IT team realize its new operational vision, which involves dashboards that proactively notify them of health, status and trends for each of their hundreds of applications.
Operational Impact
Quantitative Benefit
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