RingCentral > Case Studies > Checkpoint Technologies Enhances Communication and Productivity with RingCentral

Checkpoint Technologies Enhances Communication and Productivity with RingCentral

Technology Category

Robots - Wheeled Robots

Applicable Industries

Buildings
Telecommunications

Applicable Functions

Quality Assurance
Sales & Marketing

Use Cases

Experimentation Automation
Time Sensitive Networking

Services

System Integration
Training

About The Customer

Checkpoint Technologies, Inc., founded in 2003, is an HP software specialist partner, HP software support partner, and HP authorized training partner. The company, headquartered in Tampa, Florida, focuses on software testing, software quality assurance, and HP services. It provides leading-edge HP software solutions and expert services, both manual and automated, that optimize business technology. The company has been a RingCentral customer since 2012. With a team of 25 employees, Checkpoint Technologies is an optical diagnostic leader, producing advanced testing instruments for a demanding customer base.

The Challenge

Checkpoint Technologies, an HP software specialist partner, was facing a significant challenge with its basic phone system. The company was expanding, hiring new employees both in-office and remotely, and needed to move into a larger office to accommodate this growth. The existing phone system had reached its limitations and was unable to integrate the communication needs of both in-office and remote employees effectively. This was a critical issue as seamless communication was essential for the company's growth and operational efficiency. The management realized the need for a more advanced solution and began researching cloud phone solution providers.

The Solution

After extensive research and comparison of various providers, Checkpoint Technologies decided to implement RingCentral's cloud phone solution. RingCentral offered the most relevant capabilities for the company's needs, including an auto receptionist, multiple lines, call handling, and the ability to create remote lines. The solution also came at a better price point compared to other providers. The implementation of RingCentral has been beneficial for everyone at the company, especially the remote employees and the sales team who frequently travel for work. With the RingCentral mobile app, they can make and receive calls using their business number, ensuring they never miss a call. Additionally, RingCentral's ability to log phone calls allows Checkpoint Technologies to track all outgoing sales calls, enabling them to optimize their sales efforts and target the right areas.

Operational Impact

The implementation of RingCentral has significantly improved the operational efficiency of Checkpoint Technologies. The solution has not only enhanced communication among in-office and remote employees but also increased productivity. The sales team, who spend a significant amount of their time on the road, can now seamlessly make and receive calls using their business number, ensuring they are always reachable. The ability to log phone calls has also provided valuable insights into the company's sales efforts, enabling them to allocate resources more effectively. Furthermore, the auto-receptionist feature has streamlined call management, allowing customers to be directed to specific branches without the need for a receptionist. This has not only resulted in cost savings but also helped project a professional image to their exacting customer base.

Quantitative Benefit

30% of the sales team who travel for work can now make and receive calls using their business number, ensuring no missed calls.
Ability to log and track all outgoing sales calls, optimizing sales efforts.
Cost savings from a more affordable cloud phone solution compared to other providers.