Citizen's Rapid Response to Demands with EXTOL EDI Integrator
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- EXTOL EDI Integrator for i (EEI)
Tech Stack
- EDI
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Consumer Goods
Applicable Functions
- Business Operation
Use Cases
- Supply Chain Visibility
Services
- System Integration
About The Customer
Citizen is a company that was founded in 1918 as Shokosha Watch Research Institute. Over the years, it has grown to become a market share leader in the mid-priced watch category in North America. The company has a rich history and a wide customer base. It has always been known for its quality products and has a reputation for being a reliable and trustworthy brand. However, with the increasing demands of the modern business environment, the company was facing challenges in meeting the needs of its internal departments and external customers and partners.
The Challenge
Citizen, a market leader in the mid-priced watch category in North America, was facing a challenge in responding to the demands of internal departments and external customers and partners quickly and cost-effectively. Their legacy EDI system was not efficient enough and required custom code for operations, which was time-consuming and lacked data visibility.
The Solution
To overcome these challenges, Citizen decided to replace their legacy EDI system with the EXTOL EDI Integrator for i (EEI). This solution eliminated the need for custom code, which significantly reduced operational time. Moreover, it increased data visibility throughout the organization, making it easier for the company to respond to demands both internally and externally. The EXTOL EDI Integrator for i (EEI) provided a more efficient and effective way for Citizen to manage their operations and meet the needs of their customers and partners.
Operational Impact
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