Co-Creators and Collaborators: SGS Uses Intelex App Builder to Customise Solutions for Robust Data Collection
Customer Company Size
Large Corporate
Country
- Worldwide
Product
- Intelex App Builder
- Intelex Incident Management & Reporting
- Intelex Near Miss Management & Reporting
- Intelex Hazard/Risk Management & Reporting
- Intelex Non-conformance Management & Reporting
Tech Stack
- Business Intelligence tool
- Power BI
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
- Employee Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Professional Service
- Software
Applicable Functions
- Quality Assurance
- Business Operation
Use Cases
- Predictive Maintenance
- Vehicle Telematics
- Computer Vision
Services
- Software Design & Engineering Services
- System Integration
About The Customer
SGS is a leading global product testing, inspection and certification company that provides worldwide, independent services that make a difference in people’s lives. Its core services can be divided into three categories: Testing, Inspection, and Certification. The goal is to partner with SGS customers to help them operate more efficiently, safely, productively and sustainably. One of the core corporate values at SGS is to protect employees around the world. SGS operates in more than 2,600 sites worldwide and has a workforce of 96,000 employees. To help protect those employees, SGS turned to Intelex. Around the same time the Operational Integrity department was established at SGS in 2009-2010, Intelex was introduced into the company.
The Challenge
SGS, a global product testing, inspection and certification company, needed a software platform that could be customised to fit the needs of their business. The company was focused on quality control, regulatory compliance and product safety, and required a software provider that could collaborate with them to create the best possible safety management system. Prior to implementing Intelex, reporting was done on paper and aggregated in dozens of excel sheets to produce statistics. There was no traceable visibility of incident investigations and corrective actions, which was a big challenge. Another challenge was to ensure that any software tools used were representative of real-world and operational needs and made sense for the actual end users.
The Solution
SGS chose Intelex Technologies to help digitise and standardise its collection of health and safety data. Using App Builder from Intelex, SGS built or highly customised a number of apps that have been rolled out to employees. These include Incident Management & Reporting, Near Miss Management & Reporting, Hazard/Risk Management & Reporting, Non-conformance Management & Reporting, Permit to Work, Vehicle Inspections, Behavior Based Safety, KPI and Man-Hours Reporting, Risk Assessment and Management, Check Status and Stop Work Authority, Integrity Management Reporting, Document Control, and Audits Management. In 2020, SGS successfully linked their Intelex platform to Power BI, creating next-level reports and business dashboards.
Operational Impact
Quantitative Benefit
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