Colt Telecom Improves Customer Experience with the Webmethods ESB Platform
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
- France
- Germany
Product
- webMethods ESB Platform
Tech Stack
- Service-Oriented Architecture (SOA)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Telecommunications
Applicable Functions
- Business Operation
Use Cases
- Supply Chain Visibility
Services
- System Integration
About The Customer
COLT is one of the leading European providers of business communications. The company specializes in providing data, voice and managed services to midsize and major businesses and wholesale customers. With more than 50,000 customers across all industry sectors, COLT owns and operates a 13-country, 20,000 km network that includes metropolitan area networks in 32 major European cities with direct fiber connections into 10,000 buildings and 12 COLT data centers.
The Challenge
COLT had deployed the same systems in several countries and all of them were operating independently. As a result, there were over 10 instances of each application — and each one containing its own silo of information. Customer information was recorded in several systems and there was no consolidated view of a customer across the whole company. COLT also wanted to automate the provisioning process with the local telecom operators for certain products. This would require COLT to integrate its order handling system with that of the operator. This extended the scope of the integration challenge beyond the enterprise into the realm of B2B.
The Solution
The first step was to link all the systems together using the webMethods ESB Platform. This provided reliable messaging between the applications at the three main centers in London, Paris and Frankfurt. It reduced the growing number of ad hoc links, data inconsistencies and errors, and sped up processes such as customer provisioning. The second step was to centralize all information into one data center in London, with only one instance of each application. COLT is progressively deploying a Service-Oriented Architecture (SOA), which has become a key enabler moving forward.
Operational Impact
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