Computer Solutions Powers Superior Managed Services with LogicMonitor
Customer Company Size
SME
Region
- America
Country
- United States
Product
- LogicMonitor Monitoring Platform
Tech Stack
- Cisco network infrastructure
- VMware
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Telecommunications
Applicable Functions
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
- Predictive Maintenance
Services
- System Integration
About The Customer
Computer Solutions is a leading provider of complex technology products and services throughout the South Texas region. Headquartered in San Antonio, the company has built its reputation by forging long-term relationships with customers, applying its broad technology expertise and deep, industry-based knowledge. The company serves customers in a variety of different verticals, including government, private businesses, construction, automotive, food services, and banking. Building on strong strategic alliances with manufacturer partners, Computer Solutions delivers a variety of sophisticated, high-performance IT solutions for customers across a wide range of industries.
The Challenge
Computer Solutions, a leading provider of complex technology products and services throughout the South Texas region, was facing challenges with its existing monitoring system. The system was difficult to scale and could not ensure the resiliency that Computer Solutions required, making the firm vulnerable to major outages. As its legacy monitoring solution approached end of contract, Computer Solutions began looking for a better solution. A Cisco network infrastructure is the foundation for its managed service offerings, and Computer Solutions requires real-time insight into every element to ensure that its customers enjoy the best possible performance and availability.
The Solution
After evaluating options from several different vendors, Computer Solutions chose a comprehensive infrastructure monitoring platform from LogicMonitor. LogicMonitor lets Computer Solutions automatically collect performance from its entire infrastructure, including its Cisco switches, routers, firewalls, and Unified Communications solution. It provides granular performance monitoring and actionable insights, integrating smoothly with the provider’s ConnectWise service management tools for alerts and ticketing. LogicMonitor is also a flexible solution that scales rapidly to accommodate additional devices. With LogicMonitor, the Computer Solutions IT team can monitor not only on-premises devices but also its VMware and storage solutions, all from a single pane of glass—a capability that its previous system could not support.
Operational Impact
Quantitative Benefit
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