Consumer Health Leader Gets “Pain Relief” from Digital Business Platform
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Apama Streaming Analytics Platform
- ARIS Business Process Analysis
- Terracotta In-Memory Data Fabric
- webMethods Business Process Management
- webMethods Integration
- webMethods Operational Intelligence
Tech Stack
- Streaming Analytics
- Business Process Analysis
- In-Memory Data Management
- Business Process Management
- Integration
- Operational Intelligence
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Brand Awareness
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Consumer Goods
Applicable Functions
- Discrete Manufacturing
- Quality Assurance
Use Cases
- Supply Chain Visibility
- Inventory Management
- Predictive Maintenance
Services
- System Integration
- Software Design & Engineering Services
About The Customer
The customer is a $70 billion family of companies that manages the world’s most trusted brands for over-the-counter medicine, baby care, wound care and skin care products, pharmaceuticals, medical devices, and biologics. The company is headquartered in the U.S. and has more than 250 operating companies that span over 60 countries and employ nearly 130,000 people. The company is committed to making a difference in the lives of patients and consumers through innovation, consistently outperforming markets and competitors, and delivering innovative ideas, products, and services to advance a person’s health and wellbeing.
The Challenge
The company, a global leader in consumer health products, was facing several challenges. They wanted to 'win differently' with a digital business platform, improve access to information enterprise-wide, reduce manual work and standardize processes, increase visibility across the global supply chain, and become more customer-centric. They were dealing with painful processes like manually collecting data from disconnected systems. They had no way to detect issues in delivery flow, and customer interactions were reactive rather than proactive. Costs increased due to shipment escalations. The disjointed Approval for Product Release (APR) process required manually consolidating paper specs into binders across all R&D functions. Every region had a different framework with no way to monitor or share information. There was no workflow support, no integration to other systems.
The Solution
The company moved onto Software AG’s Digital Business Platform, taking a process-centric approach to building adaptive applications. The platform enabled the company to build differentiating applications and adapt them as the environment demands. One groundbreaking innovation is for product analytics and formula reporting. The Digital Business Platform’s webMethods connects 'anything to anything' integrating disparate systems while Terracotta in-memory data management enables rapid data access. Full product traceability and one point of access to information across the supply chain enables timely and informed decisions. Apama Streaming Analytics, another capability of the Digital Business Platform, provides instant access to KPIs across the supply chain. The company also made product approvals 75 percent faster by consolidating and automating the Approval for Product Release (APR) process. Using human-centric design and business process engineering, the company created a single automated process that works for all consumer products and aligns the approval process in all regions.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
.png)
Case Study
Improving Vending Machine Profitability with the Internet of Things (IoT)
The vending industry is undergoing a sea change, taking advantage of new technologies to go beyond just delivering snacks to creating a new retail location. Intelligent vending machines can be found in many public locations as well as company facilities, selling different types of goods and services, including even computer accessories, gold bars, tickets, and office supplies. With increasing sophistication, they may also provide time- and location-based data pertaining to sales, inventory, and customer preferences. But at the end of the day, vending machine operators know greater profitability is driven by higher sales and lower operating costs.
Case Study
Series Production with Lot-size-1 Flexibility
Nobilia manufactures customized fitted kitchens with a lot size of 1. They require maximum transparency of tracking design data and individual processing steps so that they can locate a particular piece of kitchen furniture in the sequence of processes.
Case Study
American Eagle Achieves LEED with GE LED Lighting Fixtures
American Eagle Outfitters (AEO) was in the process of building a new distribution center. The AEO facility management team decided to look at alternate options for lighting layout that could provide energy and maintenance savings. AEO would need a full-time maintenance employee just to replace burned-out fluorescent tubes.
Case Study
Revolutionizing Rodent Control
From pet- and child-safe traps, to touch-free and live-catch rodent control solutions, Victor continues to stay committed to producing superior products that meet the varying needs of today’s pest control professionals. And, with a long standing history supporting customers in the food processing, service, and retail settings, Victor knew that strict regulations were costing organizations thousands of dollars in excess overhead trying to manage their rodent-control solutions. Trap inspections in these environments are often difficult and time consuming, requiring personnel to manually check a trap’s status multiple times per day, amounting to over six hours of manual labor. Victor is looking for an innovative way to increase operational efficiencies with the use of technology.
