Control Center automation enables measurable cost savings and efficiency gains for Logitrac
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Cisco Jasper
- Control Center
Tech Stack
- Real-time Data Processing
- API Integration
- SIM Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Transportation
- Construction & Infrastructure
- Consumer Goods
Use Cases
- Fleet Management
- Asset Health Management (AHM)
- Predictive Maintenance
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Logitrac is a global provider of GPS-based tracking and asset management solutions, serving a wide range of industries including transportation, fleet management, construction, and the consumer market. The company leverages advanced technology to offer real-time visibility and automated controls, enhancing efficiency and reducing costs for its customers. With a diverse customer base and operations in 18 countries, Logitrac is committed to delivering accurate and timely information for equipment management, maintenance alerts, and monitoring unauthorized vehicle use.
The Challenge
Logitrac faced significant challenges in managing a broad customer base across various industries, requiring efficient and secure communication from devices to data centers. The company needed a solution to optimize SIM connectivity, manage device configurations, and provide real-time data to customers. Additionally, Logitrac struggled with visibility and control when working with partners not using the Cisco Jasper platform, leading to inefficiencies and increased costs.
The Solution
Logitrac implemented the Cisco Jasper platform to enhance device management efficiency through automation. The platform allows for real-time management of SIM connectivity, device status adjustments, and rate plan modifications. By automating tasks such as configuring customer devices and setting usage alerts, Logitrac significantly reduced labor costs and improved operational efficiency. The platform's API capabilities and intuitive user interface facilitated seamless integration into Logitrac's daily workflow, enabling the company to monitor high device usage and control costs effectively. Additionally, the platform's real-time data and overage alerts provided resellers with better insights into customer needs, allowing for proactive problem-solving and cost-saving adjustments.
Operational Impact
Quantitative Benefit
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