NAVEX > Case Studies > Cummins Keeps a Consistent Company Culture

Cummins Keeps a Consistent Company Culture

Customer Company Size

Large Corporate

Region

America
Asia
Europe

Country

United States
China
India

Product

EthicsPoint® Incident Management
Whistleblower Hotline Intake
Awareness Solutions

Tech Stack

Reporting System
Case Management System

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Employee Satisfaction
Productivity Improvements

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration
Analytics & Modeling - Process Analytics

Applicable Industries

Automotive

Applicable Functions

Human Resources
Business Operation

Use Cases

Process Control & Optimization
Regulatory Compliance Monitoring

Services

System Integration
Cloud Planning, Design & Implementation Services

About The Customer

Cummins, Inc. is a global power leader that designs, manufactures, distributes, and services engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions, and electrical power generation systems. The corporation is made up of complementary business units. Headquartered in Columbus, Indiana, Cummins employs approximately 46,000 people worldwide and serves customers in approximately 190 countries and territories through a network of more than 600 company-owned and independent distributor locations and approximately 6,500 dealer locations. The company is committed to acting responsibly to improve the lives of its stakeholders and communities. It believes in the power of its employees and works to ensure that they know that Cummins is deeply committed to providing an ethical work environment for them.

The Challenge

Cummins, a global power leader with approximately 46,000 employees worldwide, was facing the challenge of maintaining a consistent communication structure across its global operations. The company was outgrowing its old vendor and needed a system that could support its Code of Conduct policies on a global scale. The company launched a Six Sigma project to determine the necessary requirements for an ideal system. As an international company, Cummins needed a comprehensive reporting system to maintain a consistent workplace culture around the world.

The Solution

Cummins selected EthicsPoint case management to help them overcome their challenges. The company worked with NAVEX’s Implementation Services team to configure the system according to the global business needs of Cummins. Now, Cummins has a consistent communication process in every business unit and region. If a concern is reported, the case automatically goes to a Master Investigator who assigns it, monitors the process, and closes the case. Each Master Investigator can analyze regional data and report statistics using the system. The internal audit, legal, security, and human resources teams at Cummins are notified of any relevant cases, and often work together to decide which group leads the investigation. All departments collaborate and store their data in the system, so those who have been given access to the information have it available at their fingertips.

Operational Impact

Cummins now has a more thorough analysis of the company from an enterprise perspective.
The company has a consistent communication process in every business unit and region.
The system helps Cummins analyze the company by business unit and by region, and helps keep procedures and standards consistent worldwide.
All departments collaborate and store their data in the system, so those who have been given access to the information have it available at their fingertips.

Quantitative Benefit

Analysis projects that used to take three days now take maybe four hours.
The percentage of reporters choosing to self-identify increased from 50% to 75%.