Currys Streamlines Case Management Process Using EthicsPoint®
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- NAVEX Hotline Incident Management
- EthicsPoint® INCIDENT MANAGEMENT
Tech Stack
- Data Analytics
- Case Management System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Retail
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Process Control & Optimization
- Predictive Quality Analytics
Services
- System Integration
- Data Science Services
About The Customer
Currys PLC is a leading omnichannel retailer of technology products and services, operating through online and 830 stores in 8 countries. They help everyone enjoy amazing technology, however they choose to shop with them. The business was founded in 1884. The company has over 32,000 employees and was looking to modernize, speed up and secure the case management process and track reporting analytics and statistics.
The Challenge
Before transferring to NAVEX EthicsPoint, Currys had no case management system, working from an online reporting platform and manually downloading spreadsheets into an Excel tracking table – a time-consuming manual process. The Compliance Team, which manages and monitors Currys whistleblowing cases, needed a modernized system that would streamline, save time, and add GDPR security when dealing with reports. In addition, Currys’ old whistleblowing system had no automatic functions reporting on enhanced data analytics, limiting the Compliance Team in its effectiveness and efficiency of tracking case types, numbers, potential areas of concern, and topic trends.
The Solution
With the new system, Currys can manage all raised reports on one holistic platform, rather than downloading reports case by case. Ongoing monthly one-to-one check ins between NAVEX and Currys also help ensure that the solution continues to support and meet the company’s needs. Analytics are one of the most helpful features of NAVEX EthicsPoint. With the ability to view dashboards and have visual representations of the data coming in, it makes it easier to spot trends and gain a better company overview – a prospect that the Currys board of directors were highly interested in but, until implementing EthicsPoint, had limited ability to achieve. Alongside the NAVEX EthicsPoint platform, members of the Currys’ Compliance Team continue to attend NAVEX virtual webinars. The webinars help keep the team up to date with the ongoing EU Whistleblower Protection Directive country transpositions, gain insights into the planned UK Whistleblowing Bill, and provide them with the opportunity to ask questions.
Operational Impact
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