Customer Success Story: City of Lubbock Water Utilities Department
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- GENESIS32™
- TrendWorX™32
- ReportWorX™32
- AlarmWorX™32
Tech Stack
- OPC interfaces
- Radio telemetry system
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Environmental Impact Reduction
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Utilities
- Cities & Municipalities
Applicable Functions
- Facility Management
- Logistics & Transportation
Use Cases
- Water Utility Management
- Infrastructure Inspection
Services
- System Integration
- Software Design & Engineering Services
About The Customer
The city of Lubbock is located in the Texas panhandle, an area known for its arid conditions. The city is often referred to as the 'hub of the plains' due to its flatlands and drought-prone environment. As such, responsible water use is a critical concern for the city. The Lubbock Water Utilities Department is tasked with managing all aspects of the city's water needs. This includes water collection, water and wastewater treatment. The department must draw water from multiple sources to meet the demands of the city's growing population. Primary sources include Lake Meredith and groundwater from aquifers. In times of peak demand, the supply is supplemented by well-fields operated by the Canadian River Water Authority.
The Challenge
The city of Lubbock, located in the arid Texas panhandle, faces significant challenges in managing its water resources. With a growing population, the city must draw water from multiple sources, including Lake Meredith, groundwater from aquifers, and well-fields operated by the Canadian River Water Authority. The Lubbock Water Utilities Department is responsible for managing all aspects of the city's water needs, including water collection, water and wastewater treatment. The department needed a solution that would allow it to efficiently monitor and control all aspects of its water treatment plant, wastewater treatment plant, and well-field. The solution needed to provide real-time data on critical process variables, including chlorine, turbidity, suspended solids, and oxidation-reduction potential (ORP).
The Solution
The Lubbock Water Utilities Department implemented a new water and wastewater software solution from ICONICS, installed by Wunderlich-Malec. The GENESIS32™ system provides for the monitoring and control of all aspects of Lubbock’s water treatment plant, wastewater treatment plant, and well-field. Each of these locations has its own control room with several operator stations running on WebHMI. Through custom console panels designed by Wunderlich-Malec, operators use ICONICS to monitor values and controls. Data from the water distribution system is acquired over a radio telemetry system. ICONICS also provides Lubbock Water Utilities with trending, reporting, and alarming capabilities. This allows plant operators to respond to and identify critical problems as they arise, saving time and money. Trending and reporting offer efficient data analysis.
Operational Impact
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