Customer Success Story: Dematic
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- ICONICS’ GENESIS32
- GraphWorX
- AlarmWorX
- TrendWorX
- ReportWorX
Tech Stack
- SCADA system
- Visualization software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - Data Visualization
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Retail
Applicable Functions
- Warehouse & Inventory Management
Use Cases
- Warehouse Automation
- Inventory Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Dematic Limited is a market leader in innovative logistics automation systems and solutions. With industry expertise acquired over decades, Dematic is committed to worldwide service. Dematic designs, develops and supplies a comprehensive portfolio of products for logistics systems including automatic storage and retrieval machines, conveying and sorting systems, order picking systems, voice technology and palletizing systems. Dematic’s warehouses can be extraordinarily large on account of retailers outsourcing their warehousing.
The Challenge
Dematic Limited, a market leader in innovative logistics automation systems and solutions, needed a way to visualize the exact status of all parts of their system to ensure high availability. Their warehouses can be extraordinarily large due to retailers outsourcing their warehousing. When handling as many as 34,000 items or supplies to 700 retail stores, automation and visualization are key functions. Blockages in the warehouse require fast and accurate action, and the pan-and-zoom feature of ICONICS’ worldview is the best tool to solve the problem.
The Solution
Dematic uses ICONICS’ GENESIS32, enjoying the benefits of GraphWorX, AlarmWorX, TrendWorX and ReportWorX. With 30 installations across 25 warehouses in the UK alone, there are over 120 GENESIS systems installed in Dematic’s network. ICONICS’ symbol technology allows Dematic engineers to develop modular solutions within the visualization software. This has shown to deliver significant engineering savings when implemented on subsequent projects. Application quality is also inherently improved as the modules are thoroughly tested in development and repeatedly proven through use. Dematic systems require alarms and events to be reported. Reporting is automated, but engineers on location of the event can input extra information using drop-down menus. This annotation is added to the alarm to provide root-cause information for later analysis.
Operational Impact
Quantitative Benefit
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