Customer Success Story: Lake Cities Municipal Utility Authority
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- ICONICS’ GENESIS64™ HMI/SCADA suite
- WebHMI™ web-based real-time automation software
- ICONICS Hyper Historian™
- MobileHMI™ data mobility suite
- AlarmWorX™64 Multimedia OPC alarm management software
- ReportWorX™ enterprise reporting, charting and analysis software
Tech Stack
- Distributed Network Protocol (DNP3) communications
- Servelec Technologies Tbox combined PLC/RTU hardware
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Utilities
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Infrastructure Inspection
- Real-Time Location System (RTLS)
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Lake Cities Municipal Utility Authority (LCMUA), located in Lake Dallas, Texas, provides superior drinking water, fire protection and pressure, as well as maintains the goals within Texas Commission on Environmental Quality (TCEQ) standards in potable (drinking) water and sanitary sewer services. The authority covers the Shady Shores, Lake Dallas and Hickory Creek areas (together known as the Tri-Cities). LCMUA operates 21 lift stations, three elevated storage tanks, three ground storage tanks, ten pumps on the water side (with three altitude valves), and 46 sewer pumps on the wastewater side.
The Challenge
Lake Cities Municipal Utility Authority had an aging infrastructure system that needed help from top to bottom. Upgrading the system was one of the organization’s biggest priorities, so that they could better maintain it. A large portion of LCMUA’s budget at the time was being spent on call-outs, false alarms and failing equipment, so the authority sought solutions to reduce these related costs. One effort involved replacing their older SCADA system. The pre-existing system was actually a combination of three competitor products, which ended up providing LCMUA personnel with three different sets of operating data. In addition to requiring a unified solution for their new HMI/ SCADA, the authority also required one that could handle Distributed Network Protocol (DNP3) communications and interface with existing Servelec Technologies Tbox combined PLC/RTU hardware installed at every lift station, pump station and elevated storage tank in their system.
The Solution
Lake Cities Municipal Utility Authority, working with system integrator WHECO Controls of Fort Worth, Texas, selected ICONICS’ GENESIS64™ HMI/SCADA suite with WebHMI™ web-based real-time automation software. LCMUA also selected ICONICS Hyper Historian™ high-speed, reliable, robust plant historian; MobileHMI™ data mobility suite; AlarmWorX™64 Multimedia OPC alarm management software; and ReportWorX™ enterprise reporting, charting and analysis software. With GENESIS64, they achieved improved secure visualization of water and sewer levels, as well as monitoring and control of potable water and wastewater, elevation, PSI, intrusion pumps, pump monitors/controls, pump failure status, and temperature. In addition to the new graphic displays and trends, the authority appreciated the new alarms and notifications provided through ICONICS AlarmWorX64 Multimedia, including voice and text alerts.
Operational Impact
Quantitative Benefit
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