Customer Success Story: US Merchandise and PowerERP: Achieving an efficient Distribution
Customer Company Size
SME
Region
- America
Country
- United States
Product
- PowerERP
Tech Stack
- Windows 2000 Server
- Windows Workstations
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Inventory Management Systems
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Consumer Goods
- Retail
Applicable Functions
- Business Operation
- Sales & Marketing
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Warehouse Automation
Services
- System Integration
About The Customer
US Merchandise Inc. is one of the largest East Coast suppliers of household products to supermarkets and retail stores. The company has a diverse product line and caters to a diverse customer base. With its headquarters in Long Island, NY, US Merchandise employs 35 people and generates an annual revenue of over $10 million. The company operates in a dynamic retail environment where sales trend information is crucial. They were previously using an outdated System/36 application for 20 years, which was primarily geared towards processing orders rather than making distribution more efficient.
The Challenge
Previously, problems were abound in distribution management application, due to their old System/36 application. The company had been using the system for 20 years. The package was primarily geared towards processing orders, rather than making distribution more efficient. The company was also displeased with the systems limited inventory control and accounting capabilities. Three of its most important goals for a new software application were to implement an efficient distribution system, move to a paperless office and permit widespread access to sales and financial data.
The Solution
Using PowerERP, the company found that 90 percent of its most urgent needs were met right out of the box. With add-on capabilities, the software quickly became a perfect fit for US Merchandise’s specific environment. The implementation team from OmegaCube played a major role in creating a perfect “fit”, according to Evelyn Yalung, Controller. The capability of handling complex pricing allowed the company to manage various pricing types unique to a distribution environment. Using Point-of-sale hand-held applications, order processing time was significantly reduced, leading to increased sales. PowerERP provided valuable insights on sales trends and product lines, which were crucial for the dynamic retail environment. The accounting and sales managers, who previously spent a lot of time evaluating sales numbers, now have more time to focus on better customer support and new product introductions.
Operational Impact
Quantitative Benefit
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