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Case Studies > D+H Ousts Two Vendors for Code42

D+H Ousts Two Vendors for Code42

Customer Company Size
Large Corporate
Region
  • America
Country
  • Canada
  • United States
Product
  • Code42 CrashPlan
  • SOS Online Backup
  • Syncplicity
Tech Stack
  • Microsoft SCCM
  • Code42 Cloud
Implementation Scale
  • Departmental Deployment
Impact Metrics
  • Productivity Improvements
  • Customer Satisfaction
Technology Category
  • Infrastructure as a Service (IaaS) - Private Cloud
  • Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Business Operation
Use Cases
  • Remote Asset Management
Services
  • Cloud Planning, Design & Implementation Services
  • System Integration
About The Customer
D+H is a financial technology software and services company with a workforce of more than 5,000 employees. The company operates across several branches in Canada and is actively expanding into the United States. D+H's employees, including executives, primarily use desktop or laptop PCs to perform their work, which involves handling critical company data. The company places a high priority on data protection, especially for its highly-mobile executives who require reliable and secure backup solutions. D+H's IT team is responsible for ensuring that all data is backed up and protected, and they are constantly seeking solutions that offer ease of administration and robust data protection features.
The Challenge
D+H, a financial services technology company with over 5,000 employees, faced significant challenges with its existing data backup solutions. The company used SOS Online Backup for hard backups and Syncplicity for syncing data between devices. However, SOS Online Backup was unreliable, often failing to function properly and lacking an admin console to monitor backup status. This made it difficult for the IT team to ensure that data was being backed up correctly. Additionally, Syncplicity had its own issues, as a malware infection on an executive's device led to the loss of all backups due to improper versioning. The situation was dire, as critical company data was at risk, and the existing solutions were not meeting the company's needs for reliable and easily administered data protection.
The Solution
D+H decided to replace its existing backup solutions with Code42 CrashPlan, a decision influenced by the positive experiences of both the IT administrator, Tyler Smith, and the company's CEO with the product. Code42 CrashPlan offered a reliable and easily administered endpoint backup solution, complete with a central admin console for monitoring backup status. The deployment of CrashPlan began in December 2014, with the solution running on a managed private cloud to meet financial industry data protection requirements. Microsoft's SCCM was used to deploy CrashPlan to approximately 100 executive users on a device-by-device basis. The Code42 Professional Services team provided excellent support during the deployment process, answering questions promptly and ensuring a smooth transition. The new solution provided constant, inconspicuous backup for remote executive users, eliminating the need for a VPN connection and allowing for user self-restores, which further enhanced productivity.
Operational Impact
  • Code42 CrashPlan provided a reliable and easily administered endpoint backup solution, addressing the previous issues with SOS Online Backup and Syncplicity.
  • The admin console allowed IT staff to monitor backup status, ensuring that all executive users were backed up without surprises.
  • The deployment of CrashPlan enhanced productivity by reducing IT time spent on backup-related administration and data recovery.
  • The solution provided constant, inconspicuous backup for remote executive users, eliminating the need for a VPN connection.
  • User self-restores were planned to be enabled, further boosting productivity and reducing downtime.
Quantitative Benefit
  • Deployment of CrashPlan began in December 2014.
  • Approximately 100 executive users were targeted for deployment.

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