Dell Leverages nGenius Solution to Gain Enhanced Network Visibility
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- nGenius Solution
- InfiniStream Appliances
Tech Stack
- Network Monitoring
- Deep-Packet Capture
- Network Traffic Analysis
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Electronics
Applicable Functions
- Business Operation
Services
- System Integration
About The Customer
Dell is a multinational information technology company founded in 1984 and based in Round Rock, Texas. The company develops, sells, and supports computers and computer-related products and services. As a well-established Fortune 500 technology company, Dell has more than 83,000 employees worldwide. The company has a global infrastructure footprint, with its headquarters in North America. Dell's IT group was using network analysis appliances and freeware software utilities to monitor the network, but these tools only provided rudimentary network information.
The Challenge
Dell, a multinational information technology company, was facing challenges in monitoring its global network. The company was using network analysis appliances and freeware software utilities, which only provided rudimentary network information. The lack of detailed information made troubleshooting complex and time-consuming. For instance, if users reported slow application performance, the IT team had to determine whether the problem was a software issue, a hardware issue, or a network issue before they could even begin to troubleshoot. This could take up to a week, causing project delays or product shipment delays. Additionally, the IT group needed a better way to conduct network capacity planning. Without knowing who was using the network and how they were using it, both over-preparing and under-preparing could be costly to the business.
The Solution
Dell's IT group evaluated several solutions for monitoring network traffic before selecting the nGenius solution from NetScout. The solution provided highly scalable and detailed network information for application and network monitoring, capacity planning, troubleshooting, fault prevention, and service-level management. The nGenius analysis modules analyze packet flow information collected by InfiniStream appliances to provide a clear view of real-time and historical network and application performance. With help from NetScout, the Dell IT group deployed the solution across its global network. To cover the entire network, Dell installed more than 150 nGenius appliances in remote locations and in Class 1 data centers in each geographic region. The nGenius solution provided the Dell IT group with enhanced network management capabilities, improved performance, and reduced downtime.
Operational Impact
Quantitative Benefit
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