DHL Global Forwarding Enhances Temperature Controlled Logistics with Domo
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Domo
- LifeTrack
Tech Stack
- Data Analytics
- Data Visualization
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Visualization
Applicable Functions
- Logistics & Transportation
Use Cases
- Supply Chain Visibility
- Real-Time Location System (RTLS)
Services
- Data Science Services
About The Customer
DHL is the leading global brand in the logistics industry, offering an unrivalled portfolio of services ranging from national and international parcel delivery, international express, road, air and ocean transport to industrial supply chain management. The company is based in Fort Lauderdale, FL and operates in the global freight logistics industry. DHL Global Forwarding’s Temperature Management Solutions group provides temperature controlled logistics for the pharmaceutical and biotech industries, ensuring that certain pharmaceutical and biological goods stay within the required temperature range to maintain their efficacy.
The Challenge
DHL Global Forwarding’s Temperature Management Solutions group provides temperature controlled logistics for the pharmaceutical and biotech industries. Temperature is critical in shipping because certain pharmaceutical and biological goods can lose their efficacy if they do not stay within the required temperature range. This can have devastating consequences for someone who is relying on that medicine. The group needed a robust analytics tool that could work seamlessly with DHL’s proprietary IT system ‘LifeTrack’ to provide visibility into millions of data points captured throughout the shipping process. The existing system alone had limitations on the number of tables and data sources that could be combined.
The Solution
DHL Global Forwarding implemented Domo, a robust analytics tool that works seamlessly with DHL’s proprietary IT system ‘LifeTrack’. Domo allows DHL to combine data however they want to. They pull all of their data into Domo, and they can manipulate it as they need to. Domo provides visualization that is really intuitive. It provides a snapshot of what DHL needs to know, not only from a high-level but from a detailed level as well. With Domo, DHL is able to pinpoint issues that they previously couldn’t see. For example, a certain product, on a certain lane, at a certain station is experiencing an issue repeatedly. In Domo, they can create a heat map and identify the specific issue.
Operational Impact
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