Digital Dubai: Bigger, Faster, and Better Online Services with webMethods iPaaS
Customer Company Size
Large Corporate
Region
- Asia
Country
- United Arab Emirates
Product
- webMethods Integration
- webMethods for API Management
Tech Stack
- API
- BPMS
- Automation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Cost Savings
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Public Transportation Management
- Real-Time Location System (RTLS)
Services
- System Integration
- Cloud Planning, Design & Implementation Services
About The Customer
Digital Dubai is the government office in charge of facilitating the city's smart transformation. Its role is to empower, deliver, and promote an efficient, seamless, safe, and personalized experience for residents and visitors. This is achieved through initiatives such as going entirely paperless, measuring and prioritizing happiness, and using technologies like AI and blockchain. Digital Dubai's smart apps are innovative masterpieces, including those that let people rate the things that make them happy, manage their digital identity and signatures, acquire a new business license, and much more. The office is tasked with reducing complexity and streamlining backend communication and integration between Dubai Government entities to reduce friction and enable new innovation.
The Challenge
Digital Dubai, the government office responsible for the city's smart transformation, faced several challenges. These included the need for digital transformation, growing operational costs, vendor lock-in, numerous customer experience initiatives, and the global pandemic and lockdown. The city had dozens of independent apps offering a wide array of services, but lacked the architectural platform to allow interconnectedness on the backend, smooth user journeys, and faster adoption of new technologies. The need for a unified integration backbone was evident to enhance services on streamlined mobile apps, self-service kiosks, and more.
The Solution
In a strategic partnership with Software AG and webMethods, Digital Dubai was able to truly connect everything. By building a unified integration backbone starting in 2020, with API, BPMS, and automation support layers, Digital Dubai began enhancing services on streamlined mobile apps, self-service kiosks, and more, replacing in-person visits for things such as acquiring a new business license. In 2018, Digital Dubai implemented webMethods as an integration-platform-as-a-service (iPaaS). It quickly built a hub to integrate all government entities, impacting everything from its paperless initiative, to making Dubai the happiest city in the world. Just four months after it started the project, Digital Dubai went live exposing government service APIs for unified mobile apps and more.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Turning A Stadium Into A Smart Building
Honeywell created what it called the “intelligent system” for the National Stadium in Beijing, China, turning the venue for the opening and closing events at the 2008 Summer Olympics into a “smart building.” Designed by highly controversial artist Ai Weiwei, the “Bird’s Nest” remains one of the most impressive feats of stadium architecture in the world. The 250,000 square meter structure housed more than 100,000 athletes and spectators at a time. To accommodate such capacity, China turned to Honeywell’s EBI Integrated Building Management System to create an integrated “intelligent system” for improved building security, safety and energy efficiency.
.png)
Case Study
Smart Street Light Network (Copenhagen)
Key stakeholders are taking a comprehensive approach to rethinking smart city innovation. City leaders have collaborated through partnerships involving government, research institutions and solution providers. The Copenhagen Solutions Lab is one of the leading organizations at the forefront of this movement. By bringing together manufacturers with municipal buyers, the Copenhagen Solutions Lab has catalyzed the development and deployment of next-generation smart city innovations. Copenhagen is leveraging this unique approach to accelerate the implementation of smart city solutions. One of the primary focus areas is LED street lighting.
Case Study
Buoy Status Monitoring with LoRa
The Netherlands are well-known for their inland waterways, canals, sluices and of course port activities. The Dutch Ministry of Infrastructure indicates that there are thousands of buoys and fixed items in and near water environments that would profit from IoT monitoring. One of the problems with buoys for example, is that they get hit by ships and the anchor cable breaks. Without connectivity, it takes quite some time to find out that something has happened with that buoy. Not to mention the costs of renting a boat to go to the buoy to fix it. Another important issue, is that there is no real-time monitoring of the buoys at this moment. Only by physically visiting the object on the water, one gains insight in its status.
Case Study
China Mobile Smart Parking
Smart Parking, powered by NB-IoT technology, is making it easier for drivers to find free parking spots. Cities can better manage their parking assets and maximize the revenue available to them as a result. Drivers searching for parking create congestion and pollution by circling and hunting for available parking. Smart Parking services are able to significantly ease these problems by guiding a driver directly to a parking space.
Case Study
Barcelona Case Study
Barcelona’s heavy traffic and its associated high levels of pollution were the primary factors that motivated some companies and universities to work on strategies for improving traffic in the city centre. Bitcarrier is one of the technologies involved in the In4Mo Project, whose main objective is to develop the applications that form the core of smart mobility, one of the fundamental pillars of the smart city concept.
