Software AG > Case Studies > Digital Transformation: Fast, Flexible and Traceable

Digital Transformation: Fast, Flexible and Traceable

Customer Company Size

Large Corporate

Region

Europe

Country

Switzerland

Product

Digital Business Platform
webMethods
webMethods Integration Server
webMethods Trading Networks
webMethods BPM Platform

Tech Stack

Web 2.0 technologies
webMethods Optimize

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Productivity Improvements

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms
Platform as a Service (PaaS) - Data Management Platforms
Platform as a Service (PaaS) - Device Management Platforms

Applicable Industries

Telecommunications

Applicable Functions

Procurement
Sales & Marketing

Use Cases

Process Control & Optimization
Supply Chain Visibility
Predictive Maintenance

Services

Cloud Planning, Design & Implementation Services
Software Design & Engineering Services

About The Customer

Swisscom (Switzerland) Ltd. is a leading telecommunications and IT company in Switzerland. It is part of a larger firm that employs 21,000 people from 88 countries. Swisscom's Enterprise Customers Division, which has 16 locations throughout the country, advises over 6,000 major clients. Conextrade, a unit of this division, operates the top B2B telecommunications platform in Switzerland. As the B2B communications market has expanded in recent years, Swisscom has faced increasing demands for maximum flexibility coupled with fast, reliable, and secure information processing.

The Challenge

Swisscom, a leading telecommunications and IT company in Switzerland, faced several challenges. The industry-wide move to digitalization, a rapidly expanding B2B market, and growing demand for increased system flexibility were among the key issues. The old way of managing transactions, which involved manual input and piles of paper, was inefficient and costly. The company needed a solution that would not compromise data security while improving speed and efficiency. Swisscom also wanted to reduce the number of steps in some processes by half to cut costs and improve turnaround time and quality.

The Solution

Swisscom turned to Software AG's Digital Business Platform to digitalize their processes. The platform, powered by webMethods, focused on eliminating wasteful manual input, which allowed Swisscom to cut the number of steps in some processes in half. This reduced costs while improving turnaround time and quality. The platform also helped Swisscom go paperless, reducing long-term costs for their customers by up to 50%. The platform's integration tools streamlined the process of working with formats like EDI, XML, and flat files. Swisscom was able to integrate the heterogeneous IT systems of their B2B communications’ customers quickly and inexpensively. The platform also enabled Swisscom to offer their Conextrade portal as a Software as a Service in multiple languages, making it easy to connect existing merchandising and financial systems with Conextrade’s powerful electronic invoicing and order management features.

Operational Impact

Reduced process steps by up to 50%, improving turnaround time and quality.
Enabled end-to-end, real-time tracking of paperless transactions.
Balanced employee and financial resources.
Improved customer satisfaction by offering a more efficient and reliable service.
Enabled the integration of the heterogeneous IT systems of their B2B communications’ customers quickly and inexpensively.

Quantitative Benefit