Technology Category
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
- Sensors - Utility Meters
Applicable Industries
- Glass
- Retail
Applicable Functions
- Logistics & Transportation
- Maintenance
Use Cases
- Last Mile Delivery
- Personnel Tracking & Monitoring
Services
- Testing & Certification
- Training
About The Customer
Coca-Cola European Partners Germany (CCEP DE) is a major player in the beverage industry in Germany. The company caters to approximately 325,000 retail and foodservice customers and bottles and sells 3.5 billion liters of mineral water and soft drinks annually. CCEP DE is part of the larger Coca-Cola European Partners, one of the leading consumer goods companies in Europe. The company is committed to digital transformation and sustainability, with a goal to become climate-neutral by 2040. It employs approximately 7,000 people, all of whom are integral to its complex supply chain and production and logistics operations.
The Challenge
Coca-Cola European Partners Germany (CCEP DE) operates in a complex beverage market, catering to approximately 325,000 retail and foodservice customers and bottling and selling 3.5 billion liters of mineral water and soft drinks annually. The complexity of the supply chain and the increasing demands on the workforce in production and logistics posed significant challenges for the company's approximately 7,000 employees. As part of its 'Fit for Future' strategy, CCEP DE was seeking digital solutions to alleviate the burden on employees and enhance the company's competitiveness. The company aimed to introduce digital assistants to the store floor, similar to the networking of employees with mobile devices in the sales organization. The goal was to provide employees with electronic instructions and interactive checklists to help them comply with all specifications and standards and prevent errors.
The Solution
After a comprehensive search for suitable solutions, CCEP DE initiated a test with Connected Worker® by Parsable in 2019. The solution aimed to support employees directly at their workplace with electronic instructions and interactive checklists, accessible via a smartphone or tablet. The Parsable pilot sites in Genshagen, Knetzgau, Lüneburg, and Mannheim initially addressed the cleaning, inspection, and lubrication (CIL) processes. The paper-based procedures were transformed into image- and video-based instructions with the help of Parsable experts. Following positive initial experiences, the use of interactive instructions was expanded to other production-related areas, including maintenance, quality management, warehousing, transportation, and distribution. The Parsable app was also used for Gemba Walks, where managers and employees verify the operation for anomalies, and for checking the technical readiness of the company’s trucks.
Operational Impact
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