Fergus > Case Studies > Digital Transformation of Able Property Services with Fergus

Digital Transformation of Able Property Services with Fergus

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)
Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Buildings
Education

Applicable Functions

Maintenance

Use Cases

Virtual Training

Services

System Integration
Training

About The Customer

Able Property Services is a property services group based in Nottinghamshire. The company has been in operation since November 2017, with Martin Richardson taking over as Managing Director in September 2020. The company provides top-notch services in repairs, maintenance, kitchen, and bathroom fittings. Before the introduction of Fergus, the company was heavily reliant on paper-based documents, which caused inefficiency and disorganization. However, with the adoption of Fergus, the company has been able to streamline its operations, enhance its professionalism, and improve its overall efficiency.

The Challenge

Able Property Services, a Nottinghamshire-based property services group, was grappling with the challenge of managing a massive amount of paper-based documents. This traditional approach was causing chaos and inefficiency, with essential documents often misplaced and hard to find. The team was struggling to organize jobs, quotes, and invoices, with everything being signed off on paper. The constant search for crucial information was not only time-consuming but also hampered the smooth operation of the business. The company was in dire need of a solution that could streamline their processes, enhance their professionalism, and improve their overall efficiency.

The Solution

The introduction of Fergus, a digital platform, proved to be a game-changer for Able Property Services. Fergus brought the company's processes into the digital realm, transforming the way they operated. From the initial introduction to a job to the pricing and acceptance of quotes, everything was synchronized and managed efficiently through Fergus. The platform also enhanced the company's professionalism by generating comprehensive and professional-looking quotes, which boosted customer confidence. All documentation, including photographs, was centralized on the platform, making it easier to resolve any discrepancies or queries. The platform also allowed remote access, bringing newfound flexibility to their workflow. Moreover, Fergus integrated seamlessly with QuickBooks, the company's accounting tool, enabling easy tracking of outstanding payments, job statuses, and performance metrics.

Operational Impact

The adoption of Fergus has brought about a significant transformation in the operations of Able Property Services. The company has been able to move away from a chaotic and inefficient paper-based system to a streamlined and efficient digital platform. The professionalism of the company has been enhanced, with the generation of comprehensive and professional-looking quotes. The centralization of all documentation has made it easier to resolve discrepancies or queries. The ability to access the platform remotely has brought flexibility to their workflow, allowing them to utilize dead times for remote administration and learning. The seamless integration with QuickBooks has also improved their financial management. Overall, the company has been able to focus more on providing excellent services to their customers, thanks to the operational efficiency brought about by Fergus.

Quantitative Benefit

Significant reduction in paperwork and admin time
Increased efficiency in managing jobs, quotes, and invoices
Improved tracking of outstanding payments, job statuses, and performance metrics