Customer Company Size
SME
Region
- America
Country
- United States
Product
- FlowForma Digital Process Automation
Tech Stack
- No code platform
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Construction & Infrastructure
Applicable Functions
- Discrete Manufacturing
- Quality Assurance
Use Cases
- Construction Management
- Process Control & Optimization
Services
- Software Design & Engineering Services
About The Customer
Sullivan Engineering is a New York-based civil engineering firm that specializes in exterior restoration services, including facade restoration, roofing, and window replacement. The company is in high demand, with 60 full-time employees running and executing multiple construction contracts simultaneously. The company was struggling to scale and meet market demand due to error-prone paper processes and process knowledge trapped in people’s heads. They needed a solution that could help them digitize their processes and create a knowledge repository.
The Challenge
Sullivan Engineering, a New York-based civil engineering firm, was struggling to scale and meet market demand due to error-prone paper processes and process knowledge trapped in people’s heads. The company’s 60 full-time employees run and execute multiple construction contracts simultaneously, which was becoming increasingly difficult with their existing systems. The company spent three months searching for the best platform to digitize their processes and eventually chose FlowForma due to its no-code solution.
The Solution
Sullivan Engineering implemented FlowForma's no-code Digital Process Automation solution. The company's first 'flow' was a Covid Checklist, a form for ensuring employees were safe to work during the pandemic. This was followed by Field Reports, a flow used to provide a detailed record of site visits. Previously, these reports were created using different types of documents, culminating in a PDF with handwritten notes. The process was digitized as a templated form with all inputs residing in one place. The Field Report also provided the structure for Weekly Investigation Reports, used for updates and project milestones or for more granular reporting on specialist areas, like a roof survey.
Operational Impact
Quantitative Benefit
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