DoD Agency Enhances Visibility Into Operations and User Experience With NETSCOUT
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliances
- nGenius 5000 Series Packet Flow Switch
Tech Stack
- Network Monitoring
- Packet-based Analysis
- Real-time Performance Analytics
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- National Security & Defense
Applicable Functions
- Discrete Manufacturing
Use Cases
- Real-Time Location System (RTLS)
- Cybersecurity
Services
- System Integration
- Data Science Services
About The Customer
The customer is a government agency that provides highly specialized intelligence services to support the country’s Department of Defense (DoD) efforts to safeguard the nation’s citizens and resources. The agency relies on a field-proven information technology (IT) environment to support its leadership and deployed personnel who serve in a variety of mission environments. With emerging remote service delivery challenges resonating at even the highest level of DoD operations, the agency's IT visibility requirements had evolved.
The Challenge
The agency's IT visibility requirements had evolved due to emerging remote service delivery challenges. The currently installed solution was not delivering network visibility as promised, nor visualizing user experience across agency operations. The agency needed a solution that could provide continuous monitoring of end-user experience, real-time awareness of impairments detrimental to strategic, worldwide communications, intuitive and compressed IT workflows for rapid triage, and support for historical analysis and investigations based on full-packet captures. The agency also preferred a packet-based, vendor-agnostic solution that could be integrated with other installed technologies, while also improving the use and value offered by those tools.
The Solution
The agency conducted a thorough evaluation of approaches before selecting the NETSCOUT solution to improve service delivery to meet DoD-level requirements. The solution included the nGeniusONE Service Assurance platform, which provides a single-pane-of-glass view into government network and application performance while also factoring in end-user experience. The InfiniStreamNG appliances generate the NETSCOUT “Smart Data” required for continuous and uniform visibility across the agency’s large-scale and diverse network environments. The nGenius 5000 Series Packet Flow Switch (PFS) technology supports 100GB network speeds, while delivering advanced link aggregation, packet filtering, and packet delivery functionality to the IT team.
Operational Impact
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