dormakaba, hetras and Village Hotels innovative collaboration for mobile access
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- dormakaba Mobile Access Solutions
- hetras cloud-based property management system
Tech Stack
- Cloud-based system
- Bluetooth Low Energy (BLE)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Functions
- Sales & Marketing
- Business Operation
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Village Hotels is a UK-based hotel chain with 28 locations throughout the country, including in Aberdeen, Glasgow, and Edinburgh. The company caters to both locals and travelers, offering extensive food and beverage options as well as health and fitness club amenities. Village Hotels is known for pushing technology boundaries to provide the ultimate convenience for its guests. The company's innovative approach enhances the guest experience and puts the convenience of market-leading mobile technology literally in the users' hands.
The Challenge
The rise of smartphones has led to a shift in consumer behavior, with users increasingly expecting to be able to perform a wide range of tasks on their mobile devices. This includes checking into hotels, a process that traditionally requires physical interaction with hotel staff. Village Hotels, a UK-based hotel chain with 28 locations, recognized the need to adapt to this changing landscape and sought a solution that would allow guests to check in using their smartphones. The challenge was to implement a system that was secure, reliable, and user-friendly, enhancing the guest experience while also streamlining operations for the hotel.
The Solution
To meet this challenge, Village Hotels partnered with dormakaba and hetras to implement a fully-integrated Mobile Access solution. The solution leverages dormakaba's mobile locks, which use Bluetooth Low Energy (BLE) to deliver a seamless, reliable, and highly secure guest experience. The hetras cloud-based property management system interfaces with dormakaba to provide an 'innovative self-service guest journey' for Village Hotels' clients. With this solution, guests can choose to check in before they arrive, receive a secure mobile code on their BLE device, and go straight to their room, bypassing the traditional check-in process.
Operational Impact
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