dormakaba secure three year service contract with the University of Southampton
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- ED100 Swing doors
- ES200 Sliding doors
- bi-folding doors
- SLX sliding doors
- ES 200 Automatic Sliding Door Operators
Tech Stack
- Web-based integrated management system
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Education
Applicable Functions
- Facility Management
Use Cases
- Building Automation & Control
- Remote Asset Management
Services
- System Integration
- Cloud Planning, Design & Implementation Services
About The Customer
The University of Southampton is one of the largest campuses in the UK. It is a high-traffic campus that requires efficient, safe, and compliant access solutions. The university's campus is complex and spread across the city, necessitating a single supplier who is familiar with the site's requirements. The university sought to consolidate all access solutions, new installations, and service maintenance programs with one company. The university has had a working relationship with dormakaba for over 10 years.
The Challenge
The University of Southampton, one of the largest campuses in the UK, was looking to consolidate all access solutions, new installations, and service maintenance programs with one company. The high-traffic campus required systems and access solutions that work efficiently, safely, and remain compliant with building regulations. Faulty access solutions could affect the entire operation of a building and its overall security. The university's complex campus is spread across the city, making it crucial to have a single supplier familiar with the site requirements.
The Solution
dormakaba, a leading provider of high-quality access management solutions, secured a three-year service contract with the University of Southampton. The contract includes dormakaba's 5 Star service program, which provides a bespoke, web-based integrated management system certified to PAS99. The service contract delivers reduced breakdowns, extended operation life, a low rate of repairs, and increased security and safety. The 5 Star contract includes a full year's servicing for one price, planned preventative maintenance (PPM), call-outs within working hours, and all labor and parts free of charge for necessary replacements. dormakaba's accredited and fully trained engineers provide complete maintenance of all the access systems covering Southampton University’s campus 24/7. The fully integrated 5 Star service package also includes the servicing of both dormakaba and nondormakaba equipment.
Operational Impact
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