Dowd and Guild Inc. Empowers Team with eChempax
Customer Company Size
SME
Region
- America
Country
- United States
Product
- eChempax
- Chempax VB
Tech Stack
- Database Management
- Data Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Chemicals
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Supply Chain Visibility
- Remote Asset Management
Services
- Data Science Services
- System Integration
About The Customer
Dowd and Guild Inc. is a specialty chemical distributor based in San Ramon, California. The company serves the paint and coatings, graphic arts, adhesives, ink, composites, building products, plastics, and related markets in the Western and Southwest Regions of the United States. The company has been in operation since 1986. Dowd and Guild Inc. has thirteen locations and warehouses products in San Francisco, Los Angeles, Portland, Phoenix, Dallas, Salt Lake City, Denver, and Vancouver. The company prides itself on its experienced, knowledgeable, and solution-oriented sales, customer service, and administrative staff.
The Challenge
Dowd and Guild Inc. faced several challenges in their operations. They needed access to real-time data from anywhere and at any time of the day or night. The company was maintaining multiple databases, which caused many issues. They also wanted to enhance their reporting capabilities to allow decision-makers the ability to find solutions with confidence. The lack of a unified database was causing inefficiencies and errors in their operations. The company needed a solution that would streamline their operations and improve their decision-making process.
The Solution
Dowd and Guild Inc. implemented eChempax and Chempax VB to address their challenges. These solutions provided the team with access to important business information 24x7 from anywhere around the world, enabling them to make better-informed decisions and drive business success. The implementation of eChempax and Chempax VB streamlined communications and collaboration between sales and operations, resulting in a significant reduction of errors and turnaround for customers. The company saved a significant amount of time and effort by having a single database to reference information and notes. The integration of marketing, sales, and service data in eChempax with data from the main information system, Chempax, maximized information sharing.
Operational Impact
Quantitative Benefit
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