Driving Digital Transformation: How Desjardins leveraged indoor mapping and location technology to create a smart workplace
Customer Company Size
Large Corporate
Region
- America
Country
- Canada
Product
- Desjardins VPAD employee app
- Jibestream indoor mapping and location platform
- Indoo.rs indoor position solution
- reelyActive real-time location system
Tech Stack
- Mobile Application Development
- Indoor Mapping
- Real-Time Location Tracking
- APIs, SDKs and CMS
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
- Employee Satisfaction
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Finance & Insurance
Applicable Functions
- Human Resources
- Business Operation
Use Cases
- Building Automation & Control
- Real-Time Location System (RTLS)
- Indoor Positioning Systems
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Desjardins Group is North America’s largest federation of credit unions, with more than 45,000 employees serving 7 million members and clients. The organization's Vice-Présidence Accès D (VPAD) team was tasked with leading a digital transformation initiative to improve staff collaboration and optimize business operations. As part of this initiative, the VPAD team was planning a move to a new office space in the Montreal Olympic Stadium tower. This move would involve relocating approximately 1,200 employees from a former site and hiring hundreds of new staff. The new office space would span seven floors with no assigned seating, and the company wanted to create a smart and connected workplace that would cater to the needs of both call center staff and corporate staff.
The Challenge
Desjardins’ Vice-Présidence Accès D (VPAD) team recognized the need for a digital transformation to attract employees, improve staff collaboration, and optimize day-to-day business operations. The organization was planning to move to a new office space, the Montreal Olympic Stadium tower, which would involve relocating approximately 1,200 employees and hiring hundreds of new staff. The new office space would span seven floors with no assigned seating, and the company wanted to create a smart and connected workplace that would cater to the needs of both call center staff and corporate staff. The VPAD team wanted to ensure that the employees were active participants in shaping the move and the creation of the company’s new employee app. They compiled a list of 55 app features that they thought would resonate with their employees and used focus groups to narrow this list down to the twelve features that would make up the new employee app.
The Solution
Desjardins’ VPAD team partnered with Logient, an enterprise software engineering company, to build a new employee app that would incorporate indoor mapping, positioning, and real-time location technology. They selected Jibestream, indoo.rs, and reelyActive as their technology partners due to their technology-agnostic architecture, which allowed for easy and quick integration. Jibestream provided the indoor mapping and location platform, indoo.rs provided the indoor position solution, and reelyActive provided the real-time location system. The new employee app was launched in tandem with the move to the new office space. The app included features such as building automation, hot desking, geolocation features, and space utilization visibility. The VPAD team also created an experiential lab mimicking their new office space to test out different configurations and allow employees to aid in the selection of furnishings.
Operational Impact
Quantitative Benefit
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