Edwards Technologies, Inc. Case Study
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Intellect platform
Tech Stack
- Business Process Management Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Retail
Applicable Functions
- Logistics & Transportation
Use Cases
- Inventory Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Founded over 25 years ago, Edwards Technology, Inc. (ETI) designs audio visual entertainment technology for retail stores, theme parks, corporate headquarters, museums, libraries, casinos, restaurants and entertainment venues worldwide. Edwards Technologies is enhancing customer experience everyday for big clients including Disney Retail Stores, Universal Studios, Legoland, Kansas City Royals Hall of Fame, Volkswagen Autostadt, National Infantry Museum, and the International Spy Museum.
The Challenge
Edwards Technologies was dealing with rapid growth, having recently acquiring very large projects with high visibility. Their challenges included ensuring that products ordered were delivered on time, project issues were addressed effectively and projects completed on deadline. Managing their day to day operational and workflow processes as well as retrieving pertinent information all in one centralized location became a major undertaking. The manual process of storing documents in various folders on their network server, tracking and managing their project statuses via Excel and other programs were no longer effective, while visibility into projects and overall accountability was slipping. Another challenge was the communication barriers between internal departments. Each department was spending a lot of time conveying real time progress and identifying bottlenecks.
The Solution
ETI wanted a solution that was flexible, met their special process requirements and fit within their budget. After careful consideration, they realized that with the Intellect platform, one solution could address all of their unique process needs in one environment. Intellect helped launch successfully Edwards Technologies project, order tracking and issue management processes. The successful deployment of the platform has increased their efficiencies and productivity tenfold. In addition, communication between the departments has improved considerably, with dashboards and intelligence enabling them to attain data on work trends and patterns.
Operational Impact
Quantitative Benefit
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