AppFolio > Case Studies > Efficient Scaling and Enhanced Operations: Byers & Harvey's Journey with AppFolio

Efficient Scaling and Enhanced Operations: Byers & Harvey's Journey with AppFolio

Technology Category

Infrastructure as a Service (IaaS) - Cloud Databases
Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Buildings
Telecommunications

Applicable Functions

Facility Management

Use Cases

Inventory Management
Real-Time Location System (RTLS)

Services

System Integration

About The Customer

Byers & Harvey is a property management company based in Clarksville, Tennessee. The company has been in business for over 100 years and manages over 4,200 units. Their portfolio includes multifamily and community associations. The company was looking for a modern, easy-to-use property management software that would fuel growth in terms of efficiency and unit count. They needed a software solution that was mobile-friendly, allowed for flexible working, and provided reliable customer support.

The Challenge

Byers & Harvey, a thriving property management business based in Clarksville, Tennessee, was facing a significant challenge. Their existing software solution was not propelling them forward but rather hindering them from reaching their full potential. The company needed a modern, easy-to-use property management software that would fuel growth in terms of efficiency and unit count. The software had to be mobile-friendly, as property management happens as much in the field as it does in the office. The company also required a software solution that would allow them to work more flexibly and efficiently, and that would provide reliable customer support.

The Solution

Byers & Harvey decided to switch to AppFolio Property Manager, a cloud-based property management platform. The platform’s reliability, security, and convenience gave the Byers & Harvey team the confidence to work more flexibly. The software was fully optimized for a great mobile experience, allowing the team to conduct inspections in the field and execute tasks in real-time. The cloud-based nature of the software meant that the team could work from anywhere, even when out of the office. The customer support provided by AppFolio was also a significant factor in the decision, with the team feeling confident that they could reach out for support whenever needed. The software also allowed the team to understand not just how to use it, but why they were doing things and why it worked.

Operational Impact

The switch to AppFolio has resulted in significant operational improvements for Byers & Harvey. The software's mobile optimization has allowed for real-time execution of tasks in the field, significantly improving efficiency. The cloud-based nature of the software has enabled the team to work more flexibly, with the ability to handle tasks from anywhere. The software has also allowed the team to understand the 'why' behind their tasks, leading to a deeper understanding of their work. The customer support provided by AppFolio has been exceptional, giving the team confidence that they can reach out for support whenever needed. Overall, the switch to AppFolio has given Byers & Harvey more flexibility and options when it comes to staffing, potentially reducing the need for full-time staff.

Quantitative Benefit

Since switching to AppFolio, Byers & Harvey has seen a unit growth of over 3,000 units.
The company has added about 450 units on the multifamily side since starting with AppFolio.
The company has grown its HOA division by about 40 plus communities, equating to approximately 2,800 doors.