Case Studies > Enable delivers peace and serenity to security clients

Enable delivers peace and serenity to security clients

Customer Company Size

SME

Region

America

Country

United States

Product

Bitdefender Cloud Security for MSPs
NOD32

Tech Stack

Microsoft Hyper-V
VMware ESXi
Apple (Mac)
Linux
Microsoft Windows

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Productivity Improvements

Technology Category

Cybersecurity & Privacy - Cloud Security
Cybersecurity & Privacy - Endpoint Security
Cybersecurity & Privacy - Network Security

Applicable Industries

Education

Applicable Functions

Business Operation
Facility Management

Services

Cloud Planning, Design & Implementation Services
Cybersecurity Services
System Integration

About The Customer

Enable Resource Group provides churches, non-profit organizations, schools, and commercial enterprises with technology services, consulting expertise, and solutions. For the church sector, Enable Resource Group offers its Ministry Enablement℠ solution that blends church management software expertise, data analytics, and a full suite of managed technology services. Headquartered in Brentwood, Tennessee, USA, Enable Resource Group employs 47 people. The company focuses on delivering peace and serenity to its clients by eliminating ransomware intrusions, expanding client offerings, and freeing staff time for paid professional work.

The Challenge

Ransomware is an especially chilling security threat. Cybercriminals encrypt enterprises’ files and databases and hold them hostage unless the ransom is paid, or IT can restore the infrastructure. Previously, Enable Resource Group, a managed service provider (MSP) serving churches and other enterprises, was mitigating ransomware intrusions nearly every week for clients when it used another security solution. While Enable dodged data loss and ransom payments, restoring clients’ encrypted systems from backups was a huge burden on its staff. In addition, the previous solution’s heavy use of computing power caused workstations and servers at client sites to run slowly. Enable previously used a separate security solution, NOD32, for clients’ Apple workstations, further straining Enable’s customer support teams. Enable tested alternative solutions from several vendors, including Bitdefender, Cylance, and VIPRE. When Enable injected 200 malware infections into the test environment, Bitdefender quarantined 196 and stopped three at run time. The final instance had no impact. Enable decided to consolidate its security environment onto Bitdefender Cloud Security for MSPs.

The Solution

Enable Resource Group uses Bitdefender Cloud Security for MSPs to provide anti-malware, antivirus, and content control security to its clients. Bitdefender Cloud Security for MSPs protects approximately 6,000 endpoints residing at customer sites supported by Enable. Endpoints include Windows and Apple workstations, physical Windows and Linux servers, and virtualized Microsoft Hyper-V and VMware ESXi servers. Enable uses Bitdefender’s multi-tenant cloud console to efficiently and centrally deliver and manage Cloud Security for MSPs. Consolidating security across diverse physical and virtualized environments rather than using separate solutions helped increase efficiency and visibility. As an MSP, Enable also valued that Bitdefender was designed for multi-tenancy, remote monitoring, and professional services automation.

Operational Impact

Enable still gets calls about malware, but a lot less than before. Previously, Enable received about 18 malware-related trouble calls weekly, usually requiring up to 16 hours of remediation. Today, Enable fields approximately two calls weekly with 30 minutes of remediation needed. Altogether, malware remediation time has been reduced by 97 percent.
The biggest relief is that Enable has not had a single ransomware intrusion in nearly two years since switching to Bitdefender.
Another positive impact for both Enable and its clients has been virtually zero performance impact.
The cloud console also has contributed to increased efficiency, according to Vavra. He says, “Bitdefender’s cloud console has been great because it makes it easy to view and manage our multi-tenant infrastructure through a single pane of glass. The reporting is far more detailed and comprehensive than before as well.
Encouraged by the success of the Bitdefender project, Enable has introduced a new offering to clients, explains Vavra. “We now offer an on-site workstation security and patch management solution based on Bitdefender and our remote monitoring and management (RMM) toolset. Not only has Bitdefender helped generate a new revenue stream but it helps expand our market to include customers with limited IT staff.

Quantitative Benefit

Time devoted to malware remediation reduced by 97 percent
Ransomware intrusions dropped from nearly weekly to zero
Enable fields approximately two malware-related trouble calls weekly, down from 18
Remediation time reduced from up to 16 hours to 30 minutes per call