Sphera > Case Studies > Energy Industry Excellence Award Winner: Total Petrochemicals & Refining

Energy Industry Excellence Award Winner: Total Petrochemicals & Refining

Customer Company Size

Large Corporate

Region

America

Country

United States

Product

Sphera Impact
Stature
PHA-Pro

Tech Stack

Risk Management Software
Incident Reporting Software
Audit Management Software

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Cost Savings

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration
Analytics & Modeling - Process Analytics

Applicable Industries

Oil & Gas

Applicable Functions

Quality Assurance
Business Operation

Use Cases

Process Control & Optimization
Predictive Maintenance

Services

System Integration
Software Design & Engineering Services

About The Customer

Total Petrochemicals & Refining USA (TPRI) is a Houston-based company that operates in the oil and gas industry. It has established itself as a global leader in risk management, with nearly 5,000 licensed users working in its environmental, health, and safety (EHS) incident management and reporting software, Sphera Impact. This software is deployed at all 17 Total Petrochemicals facilities worldwide and is used to generate state-of-the-art reporting that helps EHS managers track incidents and response actions while proactively reducing hazards and improving work processes. Over the years, the company's injury rates and costs have declined, demonstrating its commitment to operational excellence and compliance with industry regulations and standards.

The Challenge

Total Petrochemicals & Refining USA (TPRI) had an outdated proprietary software for management system auditing that was inefficient and costly. The software included over 1,500 questions, but any changes to these questions had to be made by the vendor for an hourly fee. This made the process of updating the system cumbersome and infrequent. Furthermore, the system was not integrated with the company's incident management and reporting software, Sphera Impact, which meant that audit findings had to be manually transferred from one system to another. This process was time-consuming and prone to errors. The situation worsened when the company upgraded its IT infrastructure, leading to functionality problems with the legacy auditing tool.

The Solution

TPRI decided to replace the legacy system with Sphera's Stature, a product that could support the company's management system auditing needs and improve their risk assessment capabilities. The plan was to first use Stature for these purposes and then integrate it with Sphera Impact once the next version of Impact was released. This would streamline the process of making the information actionable. The integration of the two systems was in line with new guidance from the Total Refining & Chemicals Branch, which aimed to converge multiple HSE business processes, procedures, and programs into one management system. The TPRI team also planned to move their process safety studies into Stature and track anomalies that could potentially become incidents.

Operational Impact

TPRI established fully enabled management system audits and assessments, from questionnaires to complex scoring algorithms for risk scoring.
The company replaced its outdated legacy application and initiated the integration of multiple systems.
TPRI gained the ability to update management system auditing protocol questions without waiting for – or paying – a third-party vendor.
The new system was positioned as a framework for future risk-ranking of value-chain partners as required for ACC Responsible Care compliance.

Quantitative Benefit