Engineered for Global Success
Customer Company Size
Large Corporate
Region
- America
- Asia
Country
- United States
- China
Product
- JDA® Web Commerce
- JDA® Enterprise Architecture
Tech Stack
- Cloud Services
- E-commerce platform
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Revenue Growth
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Electronics
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Supply Chain Visibility
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Lenovo is a global personal technology company dedicated to developing exceptionally engineered personal technology. The company's global presence expanded dramatically when it acquired IBM’s personal computing (PC) division in 2005. This acquisition set the stage for rapid organic growth: building on its dominant position in China, the company’s revenue has since increased from US$13 billion in 2006 to US$21 billion in 2011. Lenovo's global customer base spans six continents. The company is recognized as the second largest PC provider in the world and continues to grow 40-50 percent ahead of the market, positioning it to potentially become the global PC market leader.
The Challenge
Lenovo, a global personal technology company, experienced a dramatic expansion of its global presence when it acquired IBM’s personal computing (PC) division in 2005. This acquisition set the stage for rapid organic growth, with the company's revenue increasing from US$13 billion in 2006 to US$21 billion in 2011. However, Lenovo faced a significant challenge in supporting its e-commerce initiatives for its global customer base, which spans six continents. The company's site availability was approximately 89 percent, meaning for every 100 hours, there were 11 hours in which it was unable to transact. This led to lost sales, customer satisfaction issues, and brand issues. Additionally, Lenovo needed a system that could handle unpredictable loads and scale dramatically based on seasonal events.
The Solution
Lenovo partnered with JDA Software and implemented its Web commerce solution on the JDA Agile Business Process Platform (ABPP), now part of JDA Enterprise Architecture. JDA Web Commerce enhanced the online buying process for Lenovo’s configurable technology products, enabling the company to make more reliable and profitable order promises to its customers. The solution also featured advanced pricing structures such as volume-based and special customer discounts, promotions, and other assorted pricing adjustments. Due to limited U.S. data center capacity at the time of implementation, Lenovo decided to deploy JDA’s Web commerce solution and platform via JDA Cloud Services. Today, JDA manages all of the hardware, software, and technology infrastructure behind Lenovo’s application of JDA Web Commerce and JDA ABPP. Lenovo also works with JDA Cloud Services to optimize the Web commerce solution based on feedback it receives from its customers.
Operational Impact
Quantitative Benefit
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