Enhanced Visibility & Employee Productivity - Kalalou
Region
- America
Country
- United States
Product
- ShipHawk WMS
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Retail
Applicable Functions
- Warehouse & Inventory Management
Use Cases
- Warehouse Automation
- Inventory Management
Services
- System Integration
About The Customer
Kalalou is a leading designer and supplier of home accents, garden decor, and gifts. For more than 30 years, the company has brought international products to the U.S. market. It is committed to working with recycled/sustainable materials and dedicated to improving the lives of those with whom it works through its Doug and Susan’s Kid Foundation. Kalalou delivers its products via three channels: Wholesale to big home décor companies and brick-and-mortar boutiques and gift shops, Direct-to-consumers via its eCommerce store, At West End, and Drop-shipping for D2C customers. During the peak months of January and September through November, Kalalou brings on temporary workers to ensure they keep up with order demands.
The Challenge
Kalalou, a leading designer and supplier of home accents, garden decor, and gifts, was facing challenges in managing its warehouse operations. The company delivers its products via three channels: wholesale to big home décor companies and brick-and-mortar boutiques and gift shops, direct-to-consumers via its eCommerce store, At West End, and drop-shipping for D2C customers. During the peak months of January and September through November, Kalalou brings on temporary workers to ensure they keep up with order demands. The company needed a solution that could provide visibility into auto-replenishment, improve the productivity of the warehouse team, and automate processes to reduce the learning curve for temporary workers.
The Solution
Kalalou implemented the ShipHawk WMS solution to manage its warehouse operations. The solution provides visibility into auto-replenishment and real-time dashboards that provide visibility into the warehouse team’s productivity. Management is able to see each operator’s performance and their contribution to the day’s work. With that information, Kalalou can determine which employees need more training as well as where to improve the overall workflow. By using ShipHawk WMS to automate processes, Kalalou can ramp up and onboard the numbers of employees required to respond to its peak season requirements. The system is easy to use, reducing the learning curve for temporary workers. Kalalou uses the operator performance dashboard every day, to identify any choke points in processes and to address them quickly. It gives management the ability to make labor movement decisions in real-time.
Operational Impact
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