SweetProcess > Case Studies > Enhancing Employee Efficiency through Knowledge Base Creation: A Case Study of Location Accès Crédit

Enhancing Employee Efficiency through Knowledge Base Creation: A Case Study of Location Accès Crédit

Technology Category

Robots - Autonomous Guided Vehicles (AGV)
Sensors - GPS

Applicable Industries

Automotive
National Security & Defense

Use Cases

Tamper Detection
Time Sensitive Networking

Services

System Integration
Training

About The Customer

Location Accès Crédit is a Canadian company established in 2009 that offers financing services for a variety of vehicles, including cars, motorcycles, trucks, quads, snowmobiles, and ATVs. The company specializes in assisting individuals whose loan requests have been previously declined due to bankruptcy or voluntary filing, helping them rebuild their credit to become eligible for financing by credible financial institutions. Over the years, Location Accès Crédit has assisted over 12,000 clients to regain mobility, with 75% of these clients now doing business with traditional financial institutions. The company leverages its vast network of over 2,000 affiliated car dealers in Eastern Canada to service its growing clientele and currently employs 75 people.

The Challenge

Location Accès Crédit, a Canadian company offering financing services for on-road and recreational vehicles, was facing a significant challenge in maintaining high standards of efficiency and attention to detail among its employees. The absence of standard operating procedures and proper documentation was a major issue, especially as the company expanded. The lack of consistency in following work instructions was causing inefficiencies and damage to the company's operations. The president, Michel Coutu, was in search of a workflow software that could streamline their business processes and secure their business data, given the sensitive financial nature of their operations.

The Solution

The solution came in the form of SweetProcess, a software system that Michel discovered online. Despite initial skepticism about the software's security, Michel found that SweetProcess offered robust cloud-based security features that prevented unauthorized access. The software became a vital part of the organization, serving as a 'Holy Bible' for standardizing business process documentation. SweetProcess allowed all employees to participate in the documentation process, making it more effective and relevant to their tasks. The software also facilitated seamless employee onboarding and training, fast-tracking the process and equipping new employees with the knowledge they needed to function efficiently. Furthermore, SweetProcess enabled remote access to work documents, allowing employees to work from anywhere.

Operational Impact

The adoption of SweetProcess has significantly improved the operations of Location Accès Crédit. The software has not only standardized the company's business process documentation but also made it more effective by involving all employees in the process. This has resulted in greater consistency and efficiency in following work instructions. The software has also streamlined the onboarding and training of new employees, reducing the time and resources spent on these activities. Furthermore, the ability to access work documents remotely has increased the flexibility of the workforce. With their business operations now in great shape, the company is focused on scaling across Canada, replicating their success with SweetProcess in various aspects of their operations.

Quantitative Benefit

Over 12,000 clients have regained mobility through the company's services.
75% of these clients are now doing business with traditional financial institutions.
The company has a network of over 2,000 affiliated car dealers in Eastern Canada.