Zscaler > Case Studies > Enhancing Mobile Security and Productivity with Zscaler: A Case Study of SANTALUCÍA

Enhancing Mobile Security and Productivity with Zscaler: A Case Study of SANTALUCÍA

Technology Category

Cybersecurity & Privacy - Cloud Security
Networks & Connectivity - Cellular

Applicable Industries

National Security & Defense
Telecommunications

Use Cases

Tamper Detection
Transportation Simulation

Services

Cloud Planning, Design & Implementation Services

About The Customer

SANTALUCÍA S.A. Compañía de Seguros y Reaseguros is a well-established insurance company founded in 1922. The company specializes in family risk coverage and operates nearly 400 locations with more than 17,000 agents. SANTALUCÍA offers quality-of-life insurance to nearly 7 million customers. The company is committed to providing rapid and efficient service, and this commitment necessitated a new approach to mobile security to meet employee productivity goals while maintaining robust security. The company had previously implemented a Mobile Device Management (MDM) solution, but it did not provide the necessary control over traffic or data consumption.

The Challenge

SANTALUCÍA, a leading insurance company, was facing a significant challenge in enhancing employee productivity through mobile support while maintaining robust security. The company was struggling with two main issues: the inability to secure user browsing from mobile phones and the inability to control data usage over cellular networks. The company had implemented a Mobile Device Management (MDM) solution, but it did not provide control over traffic or data consumption. To promote secure mobility, the company tried implementing VPN connections from all mobile devices to the corporate network. However, this approach increased latency for users, required significant administration and end-user support, and generated an overwhelming increase in traffic that the existing infrastructure could not handle. Furthermore, it did not provide the granular control over user profiles, application types, and content categories that the company desired.

The Solution

SANTALUCÍA turned to Zscaler, a cloud-based security platform, to address its mobile security and productivity challenges. The company was already familiar with Zscaler's solution for desktop and notebook computers and decided to implement its mobile security solution, the Zscaler Secure Agent. The deployment was straightforward as the solution was fully integrated with SANTALUCÍA's existing MDM solution, facilitating automation and transparency. Zscaler's solution allowed mobile data traffic to route securely and directly to the Internet, significantly reducing the traffic load on SANTALUCÍA's infrastructure and reducing expenses on mobile data bandwidth and VPN licenses. The solution also provided control over which browsing and mobile applications could be used when connected to a cellular data network or when roaming. The elimination of traffic to and from the data center, along with improved processing time with Zscaler's cloud security infrastructure, reduced latency for users, enhancing the mobile computing experience and reinforcing productivity objectives.

Operational Impact

The implementation of Zscaler's solution brought about several operational benefits for SANTALUCÍA. The company now enjoys advanced security, with Zscaler detecting and protecting users from new threats trying to compromise their mobile devices. The solution provides extensive scanning functionality against modern malware threats, which are detected and blocked in the cloud. Zscaler also offers increased visibility, providing SANTALUCÍA's IT managers with valuable insights into users' browsing behavior and the highest-demand corporate applications. This information has enabled the company to improve these applications. Furthermore, the user experience has been significantly improved as mobile data connections no longer require a VPN connection and traffic no longer has to be sent to a main SANTALUCÍA data center for security scanning. This has resulted in considerable bandwidth savings and an improved user experience. Finally, the solution has allowed SANTALUCÍA to significantly cut costs by eliminating the need to backhaul mobile traffic and reducing the expense of additional VPN licenses and cellular bandwidth capacity.

Quantitative Benefit