Enhancing Professional Image and Efficiency in Property Management with IoT
Technology Category
- Analytics & Modeling - Computer Vision Software
Applicable Industries
- Buildings
- Telecommunications
Applicable Functions
- Facility Management
Use Cases
- Clinical Image Analysis
- Inventory Management
Services
- System Integration
About The Customer
Horizon Property Group is a property management company based in Upland, California. They serve Los Angeles County, Orange County, and the Inland Empire. The company manages multiple apartment communities and uses RingCentral at their corporate office and each of the communities they manage. The CEO of the company, Joseph D’Angelo, also uses RingCentral personally for his home phone. The company was looking for a solution that could enhance their professional image, connect remote offices, enable work from home employees, and provide advanced business phone features.
The Challenge
Horizon Property Group, a property management company based in Upland, California, was facing challenges in managing their communication system across their corporate office and the 15 apartment communities they manage. The company was using Vonage for their communication needs, but the system was not up to the mark in terms of features and cost-effectiveness. The company was looking for a solution that could enhance their professional image, connect remote offices, enable work from home employees, and provide advanced business phone features. The CEO, Joseph D’Angelo, was also looking for a personal solution that would allow him to work from home without compromising his privacy.
The Solution
The company decided to switch to RingCentral, a cloud-based phone system, on the recommendation of a friend in a similar business. RingCentral provided the company with advanced features such as an auto-receptionist, answering rules, and extensions. It also allowed the company to connect remote offices and work from home employees seamlessly. The CEO was able to get his own phone number and extension, which he kept unlisted in the company directory, allowing him to work from home without being disturbed by customers. The company also benefited from enterprise-grade offerings such as music on hold, call forwarding, and mobile apps. The call forwarding feature allowed them to easily forward calls from one handset to another and use their cell phones as business phones without revealing their personal numbers.
Operational Impact
Quantitative Benefit
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