Gem > Case Studies > Envoy's Transformation of Workplace Management with Gem's Data & Analytics

Envoy's Transformation of Workplace Management with Gem's Data & Analytics

Technology Category

Sensors - Level Sensors

Applicable Industries

Buildings
Cement

Applicable Functions

Sales & Marketing

Use Cases

Building Automation & Control
Supply Chain Visibility

About The Customer

Envoy is a San Francisco-based company that is transforming modern workplaces for hybrid work. The company's vision is to create a unified, data-driven workplace that addresses the employee experience by removing mundane and broken systems throughout the office. This is especially relevant in addressing the needs of the post-pandemic workplace. Envoy’s workplace platform has redefined how companies welcome visitors, keep employees safe, book desks and conference rooms, and manage deliveries in over 14,000 locations around the globe. Among their recent products are Envoy Protect, which confirms employees are healthy and helps to coordinate schedules before they come on-site; and Envoy Desks, which gives employees the flexibility to reserve a desk for the days they’re in-office to collaborate with teammates.

The Challenge

Envoy, a company that is revolutionizing modern workplaces for hybrid work, faced several challenges in managing its fast-growing team. The company lacked a system to track top-of-funnel activity, which was crucial to understand the work that goes into each hire, forecast how new requirements will act, and provide visibility to the team for the quality of work it’s doing. They also needed visibility into their entire hiring funnel to know what stages to optimize. The company was dealing with inefficient workflows, such as using calendar invites to remember to follow-up with prospects and manually uploading every outreach into their Applicant Tracking System (ATS). Envoy needed an automated solution that also allowed for personalization, so they could scale its fast-growing team through more than one-and-done outreach.

The Solution

Envoy adopted Gem, a data and analytics platform, to address its challenges. Gem provided the team with the ability to present to leadership the top-of-funnel work that goes into every hire. This data also helped talent leaders make the case for compensation increases. With Gem’s Forecasting Calculator and passthrough rates, recruiting leadership could make the case for headcount and other resources. Conversion rates helped the team optimize their funnel by showing them where candidates are dropping out of the process. The team could set-and-forget entire outreach campaigns. Gem auto-logs both email and InMail so recruiters can see the entire messaging history with talent; and candidate data can be one-click uploaded from LinkedIn, GitHub, SeekOut, and elsewhere. Gem’s Pipeline Analytics gave them access to the reporting numbers they needed, which was a struggle with their ATS.

Operational Impact

The implementation of Gem has brought about significant operational improvements at Envoy. The team can now present to leadership the top-of-funnel work that goes into every hire, which was previously a challenge. The team can set-and-forget entire outreach campaigns, which has significantly improved efficiency. Gem’s Pipeline Analytics has provided access to the reporting numbers they needed, which was a struggle with their ATS. The team can now present to leadership the activity behind each hire, the work behind the team they’re building. This has helped them forecast and put into perspective what’s quietly happening in the back of the house to get these hires. Gem has also helped them optimize certain funnel stages, which has improved the alignment between recruiters and hiring managers.

Quantitative Benefit

In the first four months that Carmen used Gem at Envoy, she hired 25 employees alone.
Now she has a team of four; and they’ve hired 44 new team members through Gem in the first half of 2021.
In 2020 the team hired 12 sourced candidates, 9 inbound applicants, 7 referrals, and 5 from agencies.