Erin Condren Design Streamlines Operations with Celigo Integration
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- Consumer Goods
- Retail
Applicable Functions
- Procurement
- Product Research & Development
Services
- System Integration
About The Customer
Erin Condren Design is a lifestyle brand that specializes in creating fun and functional organization essentials for various spaces, including homes and offices. The company was established in 2005 as a stationery business and has since evolved into a leading brand in the organization space. Their product range includes high-quality planners, notebooks, custom organizers, desk accessories, and more. As the company experienced success in the retail and ecommerce business, they decided to expand into Amazon in 2018. The company is headquartered in Austin, Texas.
The Challenge
Erin Condren Design, a lifestyle brand known for creating organization essentials, faced a significant challenge when they decided to expand into Amazon in 2018. The company used NetSuite ERP and needed to integrate Amazon orders to automate its order-to-fulfillment process. They selected a large iPaaS provider as their integration platform based on a consultant's recommendation. However, after nearly a year of trying, they were unable to successfully integrate the platforms. The lack of a working integration was costing the company significantly in terms of manual work hours, consultant fees, missing and incorrectly entered orders, and the subscription to a non-performing product. Despite the integration provider's attempts to rectify the situation, the process was not feasible for Erin Condren Design's small team, who needed to focus on their core business.
The Solution
In search of a new integration platform, a NetSuite employee recommended Celigo to Erin Condren Design. The team was immediately impressed by Celigo's complete set of pre-built flows via their NetSuite-Amazon Integration App, which was exactly what they needed. Celigo offered an out-of-the-box framework, a SuiteBundle between NetSuite and Amazon, which was far superior to their previous solution. The team quickly selected Celigo and began the implementation process. Due to their previous experience, they conducted the entire implementation in a sandbox environment before rolling it out to production. Within several weeks, the company had automated order-to-cash processes with Celigo for the US and Canada.
Operational Impact
Quantitative Benefit
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