Farmhouse Pottery Case Study
Customer Company Size
SME
Region
- America
- Europe
Country
- United States
- Canada
Product
- NetSuite
- ShipHawk
Tech Stack
- NetSuite
- ShipHawk
- Shopify
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Retail
- Consumer Goods
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Supply Chain Visibility
- Inventory Management
Services
- System Integration
About The Customer
Farmhouse Pottery, established in 2012, is a company that creates handcrafted pottery and supplements its offerings with items in home and garden décor, wood and glass products, enamelware, and cookware, among many others. The company has two retail locations in Woodstock, VT and Hanover, NH with the single manufacturing studio at the Woodstock flagship location. Farmhouse Pottery sells its products via in-store retail, eCommerce and B2B in the U.S., Canada, and Europe. The company has nine dropship partnerships with companies including Nordstrom, Bloomingdales, and Zola. Most products are shipped via parcel, but due to order demand, Farmhouse Pottery is also shipping a small but increasing number of LTL shipments.
The Challenge
Farmhouse Pottery, a company that creates handcrafted pottery and home decor items, faced a significant increase in customer orders during the COVID-19 pandemic. The company needed solutions to successfully grow and scale its operations. They also needed a better shipping solution that would integrate seamlessly with NetSuite, their ERP. Another critical consideration for Farmhouse Pottery was being able to rate shop and find the best carrier for each product and shipment, at the right time, in the right sized box. As most of its products are extremely fragile and each shipment has a unique size and weight, the company needed flexibility and the means to identify the best shipping rate to meet customer expectations.
The Solution
Farmhouse Pottery implemented ShipHawk’s fulfillment solution for NetSuite, which provided the visibility and data it needed to track shipments and scale operations. The solution integrated seamlessly with NetSuite, making it a part of the company's day-to-day operations. Using ShipHawk’s rate shopping feature, Farmhouse Pottery could easily identify the best carrier and service level for each unique shipment. The company now updates and syncs shipment details, whether that be domestic and international parcel or LTL from ShipHawk into NetSuite. With each shipment, the information written back to NetSuite helps streamline the process of notifying customers in Shopify, its eCommerce shopping cart, with accurate details related to their shipment while keeping Farmhouse Pottery’s system of record up to date.
Operational Impact
Quantitative Benefit
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