Software AG > Case Studies > Faster help for citizens in crisis

Faster help for citizens in crisis

Software AG Logo
Customer Company Size
Large Corporate
Region
  • Middle East
Country
  • Israel
Product
  • webMethods EntireX
  • webMethods ApplinX
  • NaturalONE
Tech Stack
  • IBM Mainframe
  • Natural Construct
  • Adabas
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Productivity Improvements
  • Customer Satisfaction
Technology Category
  • Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
  • Cities & Municipalities
  • National Security & Defense
Applicable Functions
  • Human Resources
  • Business Operation
Use Cases
  • Process Control & Optimization
  • Real-Time Location System (RTLS)
Services
  • System Integration
  • Software Design & Engineering Services
About The Customer
The Israeli Ministry of Labor, Social Affairs and Social Services is a government department that assists citizens in crisis due to disability, financial hardship, unemployment, discrimination, and exploitation. The Ministry processes more than 80,000 cases per year, serving citizens via ministry departments and local authorities, associations, and organizations. The Ministry's departments range from Developmental Mental Disability to Social Services and Youth at Risk. The Ministry's goal is to provide efficient and timely assistance to those in need, often in urgent situations.
The Challenge
The Israeli Ministry of Labor, Social Affairs and Social Services was struggling with a slow, manual process for handling tens of thousands of requests for assistance each year. The process involved paper forms being passed between municipalities and the Ministry, often requiring multiple signatures and taking up to six months to process. Some cases were even lost in the shuffle. The Ministry was using a 20+ year-old, legacy green-screen mainframe technology that could not be opened up to the municipalities using the internet.
The Solution
The Ministry leveraged development tools such as NaturalONE and deployed webMethods EntireX to open up the mainframe application to the web. webMethods ApplinX was used to convert the green screen to a web-based user interface. The Ministry also upgraded its IBM Mainframe from z/VM to z/OS to improve performance and increase accessibility and openness to its systems. The new functionality made it possible to not only perform the existing roles of the application but also to apply new features. One of these features is handling the forms processing. Now, the entire form is checked before returning to the user and allows the user to re-send the corrected form only once.
Operational Impact
  • The Ministry's welfare process execution time has dropped from months to hours.
  • The application was changed during the modernization project to support new functions and regulations.
  • The Ministry's goal was to build an efficient and simple infrastructure for today’s web service, and also for any future web services it might require.
  • The new functionality made it possible to not only perform the existing roles of the application, but also to apply new features.
Quantitative Benefit
  • Increased applications processed by 570% from 2017 to 2018
  • Reduced time to process applications from 3-6 months to a few hours
  • Exposed mainframe to 97% of municipalities with around 5,700 users

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

Related Case Studies.

Contact us

Let's talk!
* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.
Submit

Thank you for your message!
We will contact you soon.