Plex Systems > Case Studies > FCC North America Enhances Efficiency with Plex Smart Manufacturing Platform and Platinum Support

FCC North America Enhances Efficiency with Plex Smart Manufacturing Platform and Platinum Support

Customer Company Size

Large Corporate

Region

America

Country

United States

Product

Plex Smart Manufacturing Platform
Plex Platinum Support

Tech Stack

Cloud Solutions
Enterprise Resource Planning System

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Digital Expertise
Productivity Improvements

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)
Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Automotive

Applicable Functions

Business Operation
Process Manufacturing

Use Cases

Manufacturing System Automation
Factory Operations Visibility & Intelligence

Services

Cloud Planning, Design & Implementation Services
System Integration

About The Customer

FCC North America is a prominent clutch assembly manufacturer with a comprehensive product development and manufacturing system. The company has a long history of success, beginning in 1948 when it started supplying clutches to Honda. Over the years, FCC has expanded its product catalog to cover automotive, powersports, and power equipment, establishing itself as a key player in the manufacturing industry. Located in Portland, Indiana, FCC North America is committed to innovation and efficiency, continuously seeking ways to enhance its operations and serve a broader range of automakers. The company's dedication to quality and customer satisfaction has driven its growth and success in the competitive manufacturing sector.

The Challenge

FCC North America, a leading clutch assembly manufacturer, faced the challenge of modernizing its paper-based shop floor processes to efficiently serve a growing number of automakers. The need for digitization became more pressing after a tsunami in Japan forced the company to reconsider its on-premise computing approach. This event led FCC to explore cloud solutions, marking a significant shift in its ERP evaluation process. The company recognized that to remain competitive and meet the demands of new customers, it needed to adopt a modern enterprise resource planning system that could streamline operations and improve efficiency.

The Solution

To address its challenges, FCC North America implemented the Plex Smart Manufacturing Platform, a cloud-based ERP solution that enabled the company to digitize its shop floor processes. This transition to a cloud solution was a strategic move that allowed FCC to modernize its operations and improve efficiency. To maximize the benefits of the Plex platform, FCC also engaged with Plex Platinum Support, which provided prompt attention to day-to-day support needs and timely resolutions for complex issues. The collaboration with Plex Platinum Support was particularly valuable during the transition to the Plex UX interface, as it ensured that FCC's team was well-trained and proficient in using the new system. The mentoring sessions offered by Plex Platinum Support facilitated greater adoption of the platform across the company, contributing to FCC's overall success.

Operational Impact

FCC North America experienced a significant reduction in case resolution time, with technical account manager support leading to resolutions within 10-15 minutes.
The company saved on staffing costs by leveraging Plex resources and expertise, allowing it to allocate resources more efficiently.
Increased technology adoption was achieved through mentoring sessions, which helped FCC's team become proficient in using the Plex platform.
FCC gained valuable insights that drove business process improvements, enhancing overall operational efficiency.
The relationship between FCC and Plex was strengthened, providing a foundation for ongoing collaboration and support.