Fife Commercial Bank implements the Barracuda Message Archiver to Ensure Legal and Regulatory Compliance
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Barracuda Message Archiver
- Seccas
Tech Stack
- Email Archiving
- Outlook Plug-in
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Database Management & Storage
- Cybersecurity & Privacy - Security Compliance
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Regulatory Compliance Monitoring
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Locally owned in Washington, Fife Commercial Bank specializes in Commercial Loans ranging from the individual to the large construction companies. Although a small community bank of 16 employees, Fife Commercial Bank holds its standards to that of a large corporation and ensures exceptional customer service to anyone who walks through their doors. The bank is committed to maintaining high standards of customer service and operational efficiency, despite its small size. This commitment extends to their IT infrastructure, where they seek solutions that are both effective and manageable for their limited staff.
The Challenge
Fife Commercial Bank was using Seccas, a hosted archiving solution, and had become irritated with the solution’s complicated, time-consuming interface. Time wasted searching through the email server or waiting for the program to respond outweighed the amount of time Fife Commercial Bank employees could be using reaching out to potential clients or maintaining their existing customer database. For compliance reasons, the bank needed discovery capabilities dating back to when they first opened their doors in 1998. IT Manager, Chad Prawitz began by looking for a product that not only met regulatory requirements, but also was manageable for a one-person IT Administrative staff. Prawitz investigated a few different providers prior to displacing Seccas, and found the Barracuda Message Archiver to be the most apt solution. The Barracuda Message Archiver fit all the key criteria that the bank’s management was looking for, allowing the bank to internally manage all the IT Systems in a more time efficient and cost effective way.
The Solution
With the implementation of the Barracuda Message Archiver, the bank was able to honor its company philosophy by increasing time efficiency, productivity, and cost effectiveness. The Barracuda Message Archiver helps Fife Commercial Bank uphold its legal compliance, and its user-friendly interface allows bank employees to discover and restore emails independently, which is a huge time saving for a small business. The Barracuda Message Archiver saved the bank’s IT staff time and money, and also eased the burden on the mail server, making it more efficient and therefore faster. The Barracuda Message Archiver allowed the bank to store the mail attachments to take the load and disk requirements off of the exchange server, as well as, eliminated localized PST archive files on the individual profiles. Prawitz found the reporting features extremely helpful and was pleased that the Barracuda Message Archiver kept their employees’ emails dating back to the first day the Bank opened. Built-in reporting and saved searches is a huge compliment to the system. The bank has created policy violation emails that are sent to the IT Administrator for review, saving users a huge amount of time by eliminating manual searches for regulatory review.
Operational Impact
Quantitative Benefit
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