AssetWorks > Case Studies > Fluid Hauling Services: Bottom Line Results with Assetworks’ Field Service Solution

Fluid Hauling Services: Bottom Line Results with Assetworks’ Field Service Solution

Customer Company Size

Large Corporate

Region

America

Country

Canada
United States

Product

AssetWorks’ Field Service Solution
AssetWorks Ranger
Microsoft Dynamics AX

Tech Stack

In-vehicle computer
Real-time data transmission

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Revenue Growth
Productivity Improvements

Technology Category

Functional Applications - Fleet Management Systems (FMS)

Applicable Industries

Oil & Gas

Applicable Functions

Logistics & Transportation
Procurement

Use Cases

Fleet Management
Remote Asset Management

Services

System Integration
Software Design & Engineering Services

About The Customer

The customer is a mid-stream fluid hauling company based in western Canada. The company specializes in the transportation, gathering, and storage of crude oil, liquefied petroleum gas, and other petroleum products. Its operations span across key producing regions of Canada and into several states in the northwestern U.S. The company operates a fleet of over 400 trucks and 500 trailers. All of the organization’s driving and hauling operations are contracted out. The company recognized the importance of accurate and timely paperwork so that customer billing and contractor payment could be improved.

The Challenge

The company, a mid-stream fluid hauling company in western Canada, was facing challenges with its field ticketing process. The company's operations were 100% paper-based, relying on contracted drivers to manually complete paperwork accurately and on time. However, this led to constant challenges as manual data entry errors, lost tickets, and regular delays in paper submissions to office personnel led to thousands of dollars in postponed or lost revenues at the end of every month. In addition, the company needed a solution to track the location of any given trailer in the field, as each became an expensive risk to consider once filled with petroleum products and other fluids for hauling.

The Solution

To resolve these challenges, the company chose AssetWorks’ Field Service Solution. The Field Service Solution connects field operators and office staff and allows the status and location of jobs to be tracked in real-time. AssetWorks Ranger, a rugged in-vehicle computer, facilitates the electronic generation and management of field tickets and automatically secures all job completion details. The collection and transmission of this data is guaranteed, as the Field Service Solution is fully integrated with the company’s back office Microsoft Dynamics AX billing system. Now that workflows are streamlined and captured electronically, the company can track the entire loading and unloading process and address any issues in real-time. Drivers can complete field tickets from the cab of their truck and each Ranger computer maintains a job history that can be reviewed to ensure that both the contractors and organization can accurately bill for work completed.

Operational Impact

Streamlined workflows and electronic capture of data.
Real-time tracking of the entire loading and unloading process.
Ability to address any issues in real-time.
Drivers can complete field tickets from the cab of their truck.
Each Ranger computer maintains a job history that can be reviewed to ensure accurate billing.

Quantitative Benefit

Increased revenue through timely and accurate field ticketing.
Reduced staffing costs through elimination of manual entry of 15,000+ tickets every month.
Decreased overhead and doubled fleet size.
Significant reduction in overtime hours once needed for administrative staff to decipher and manually enter all data from hand-written field tickets.