Fortune 1000 Insurance Provider Automates 30% Faster, Transforming their Customer Experience
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Blueprint’s Enterprise Automation Suite
- Blueprint’s Process Modeler
- BlueDocs Document Importer
- Intelligent Whiteboard Importer
- Business Process Modeler
- Impact Explorer
Tech Stack
- RPA
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Digital Expertise
Technology Category
- Analytics & Modeling - Robotic Process Automation (RPA)
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Predictive Maintenance
- Process Control & Optimization
- Regulatory Compliance Monitoring
Services
- Data Science Services
- System Integration
About The Customer
The customer is a Fortune 1000 insurance organization that provides American families with a broad range of insurance products and services. This publicly-traded financial institution is determined to provide its customers with excellent and secure service, as well as provide their employees with fulfilling work. The organization provides various insurance and retirement solutions through a family of brands. Over the last 20 years, the institution has acquired over 15 companies and uses over 350 platforms to perform their day-to-day activities. In total, the institution relied on over 15,000 workflows.
The Challenge
The insurance organization had acquired over 15 companies over the last 20 years and was using over 350 platforms to perform their day-to-day activities. This resulted in over 15,000 workflows, which required staff to spend countless hours performing repetitive, manual, and error-prone tasks. The organization realized that this method was not sustainable in the long run, especially if they wanted to keep up with the constant changes happening in the marketplace. They set a two-year transformation goal that would eventually relieve them of their reliance on outdated legacy systems and improve the security and satisfaction of both customers and employees.
The Solution
The provider began its transformation by identifying key stakeholders that would have valuable insight into the day-to-day activities their teams performed. Using this information, the company leveraged Blueprint’s Enterprise Automation Suite to ingest an initial 100 of their 15,000 workflows. Using Blueprint’s Process Modeler, they were able to collaboratively optimize and align on those processes, connect them to other dependencies, and package them into Digital Blueprints. Those Digital Blueprints were then automatically pushed into their RPA platform to accelerate and guide precise bot development for automation. Key aspects of the Enterprise Automation Suite that drove automation success included BlueDocs Document Importer, Intelligent Whiteboard Importer, Business Process Modeler, and Impact Explorer.
Operational Impact
Quantitative Benefit
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