Fostering Transparency in North Kingstown RI
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- EthicsPoint Hotline and Case Management
Tech Stack
- Web-based reporting system
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Brand Awareness
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Business Operation
Use Cases
- Public Warning & Emergency Response
- Regulatory Compliance Monitoring
Services
- System Integration
- Cloud Planning, Design & Implementation Services
About The Customer
North Kingstown is the 13th largest municipality in Rhode Island, United States. It offers an outstanding and affordable quality of life with walking neighborhoods, outstanding restaurants, numerous recreational activities, an outstanding school system, and great shopping. It is a wonderful place to live, visit, and do business. The town government, led by Town Manager Michael Embury and Director of Technology Jason Albuquerque, is committed to promoting open government through technology.
The Challenge
The town government of North Kingstown recognized the need for a system that allowed citizens to report problems or concerns anonymously. This was in response to the popular opinion in the community for more information about the government as well as accountability for the government. The town started the search for a third-party system at the recommendation of a state auditor and outside consultants.
The Solution
After researching various solutions, the town’s audit committee chose NAVEX Global’s EthicsPoint Hotline and Case Management. During the installation, Albuquerque worked with NAVEX Global’s Implementation Services team to customize the system. Embury and the town council and auditors were able to customize specific details to accommodate the precise needs for the town itself. The system is intricate and comprehensive; they can analyze the data, and there are no administrative time requirements on their side.
Operational Impact
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