Fraport Implements Process and Application Architecture Using ARIS
Customer Company Size
Large Corporate
Region
- Europe
Country
- Germany
Product
- ARIS Architect
- ARIS Publisher
- ARIS IT Inventory
Tech Stack
- Microsoft Excel
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Database Management & Storage
Applicable Industries
- Transportation
Applicable Functions
- Business Operation
Use Cases
- Asset Lifecycle Management
- Infrastructure Inspection
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Fraport AG, with 2012 annual revenues of €2.44 billion, is among the leading international professional services organizations in the aviation industry. As the operator of the Frankfurt airport, Fraport is responsible for one of the most important hubs in international air transportation. In 2012, an average of 1,300 planes took off and landed every day, transporting a total of more than 57 million passengers. In addition, Fraport AG is active as a full-service provider in the field of airport management through investments and subsidiaries on four continents. More than 19,000 employees at Fraport AG ensure that all processes run smoothly.
The Challenge
Fraport AG, a leading international professional services organization in the aviation industry, operates more than 1,100 applications to support its employees. It was essential to maintain an overview and a working environment that’s as standardized as possible. Information relating to the processes and applications forms the foundation for the IT department’s work. Numerous business decisions are made based on it. For regulatory reasons, it is indispensable for fulfilling obligations to the works council and German data protection laws. Initially, the information was kept in an extensive Microsoft® Excel® spreadsheet, but administering it centrally was taking more and more time. A comprehensive solution for process and application management had to be found.
The Solution
Fraport selected Software AG’s solution based on the ARIS Architect, Publisher and IT Inventory. The project team first developed a metamodel with all the basic information that needed to be mapped. Fraport began by installing the ARIS repository and implementing ARIS Architect. The first milestone was reached very quickly: the Excel spreadsheet wasn’t needed anymore as all the information was available in the ARIS repository. The next step was to make the collected data available online to other authorized Fraport employees via ARIS Publisher. Decentralized maintenance posed the greatest challenge. This particular function was very important to the IT team to ensure up-to-date data. Querying the right parameters required a great many adjustments to the system. The Fraport team had handled the project largely on its own until this point, when it needed technical support from Software AG to customize IT Inventory.
Operational Impact
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