Fusion Needed FCC-Compliant E9-1-1 for Its Unique Government and Military Customer Base
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- FCC-compliant E9-1-1 for VoIP
- Bandwidth’s purpose-built emergency network
- Bandwidth’s communications APIs
Tech Stack
- VoIP
- APIs
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Networks & Connectivity - Cellular
Applicable Industries
- Telecommunications
- National Security & Defense
- Oil & Gas
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Public Warning & Emergency Response
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Fusion is a company that provides hosted phone systems to a diverse range of customers, including corporate, government, and military entities. They operate both within the United States and internationally. Fusion's customer base is unique, with many of their clients operating in remote or overseas facilities, such as oil rigs in the Gulf of Mexico. For these customers, Fusion serves as their primary lifeline, making the provision of reliable and compliant emergency services crucial. Fusion was in need of a partner that could deliver FCC-compliant E9-1-1 for VoIP and was willing to work with them to support 9-1-1 for their unique customer base.
The Challenge
Fusion, a company that provides hosted phone systems to corporate, government, and military customers, was in need of a partner to deliver FCC-compliant E9-1-1 for VoIP. They were dissatisfied with other alternatives and required a provider that was interested in and capable of supporting 9-1-1 for their unique customer base. The challenge was to find a solution that was FCC compliant for Basic, Enhanced, and Next Generation 9-1-1 functionality and could accommodate Fusion's provisioning cycles.
The Solution
Bandwidth, a communications API provider, offered a comprehensive solution for E9-1-1, including call routing, real-time address validation, and back-office tools built on a single platform for ease of provisioning and support. Bandwidth’s purpose-built emergency network is FCC compliant for Basic, Enhanced, and Next Generation 9-1-1 functionality. Because Bandwidth closely monitors potential FCC regulations years before they are enacted, they were primed and ready to help Fusion. Bandwidth also augmented existing processes to accommodate Fusion's provisioning cycles, ensuring accurate and timely provisioning of new customers. This included new reporting and new bulk import tools, which resulted in faster customer implementations.
Operational Impact
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