Global Hospitality Company Protects PCI in Office 365 with Netskope
Customer Company Size
Large Corporate
Country
- Worldwide
Product
- Netskope for Office 365
Tech Stack
- Office 365
- Netskope
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Brand Awareness
Technology Category
- Cybersecurity & Privacy - Cloud Security
Applicable Functions
- Business Operation
Use Cases
- Cybersecurity
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
About The Customer
The customer is a global hospitality company with over 100,000 employees. The company had allowed ad-hoc usage of cloud storage in a multitude of apps, but after a security audit in which cloud security was identified as a gap, IT decided to consolidate on one enterprise-ready app suite, Office 365. The company's primary concern was damage to its brand as a result of a potential data breach, resulting in the exposure of customer data. Another important area of concern is global support and corporate users uploading sensitive data to the cloud.
The Challenge
The company underwent an internal security audit, where cloud security was identified as a gap. The company's primary concern was damage to its brand as a result of a potential data breach, resulting in the exposure of customer data. Another area of concern was global support and corporate users uploading sensitive data to the cloud. The support employees often interact with consumers and business guests by phone, and ask them for, and store information such as credit card and other personally identifiable or sensitive information during those conversations.
The Solution
The company used Netskope for Office 365 to automatically discover content in OneDrive, which houses most of the company’s content. They crafted a handful of custom DLP profiles using the Netskope policy wizard, including “PCI,” “PII,” and “confidential,” and identified tens of thousands of content violations. After discovering sensitive content against the above profiles, the customer was able to drill down, see who the content owners were, and understand the sharing status of the content. They saw that a significant portion of the sensitive files had been shared outside of the company and that a large number of people still had access. They were able to restrict access as well as download several documents for review by legal at a later point in time.
Operational Impact
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