Case Studies > Global Manufacturer Enhances Email Security with Proofpoint Solutions

Global Manufacturer Enhances Email Security with Proofpoint Solutions

Customer Company Size

Large Corporate

Country

Worldwide

Product

Proofpoint Email Protection
Proofpoint Targeted Attack Protection
IronPort

Tech Stack

Email Security
URL Defense
Attachment Defense

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Customer Satisfaction

Applicable Industries

Consumer Goods

Applicable Functions

Business Operation

Use Cases

Intrusion Detection Systems

Services

System Integration

About The Customer

The customer is a global manufacturer that operates in more than 70 countries, sourcing, manufacturing, and distributing consumer products. As a large corporate entity, the company has a significant global presence and a diverse workforce. The company is committed to maintaining high standards of security and operational efficiency, which is critical given its extensive operations and the sensitive nature of its communications. The company faced challenges with email security, particularly with the increasing sophistication of cyber threats such as phishing, impostor emails, and spoofing. These threats were not only disruptive but also posed a risk to the company's operations and reputation. The company's existing email security measures were proving inadequate, prompting the need for a more robust solution to protect its executives and employees from these advanced threats.

The Challenge

The global manufacturer faced a significant challenge with a growing number of malicious cyber attacks targeting its executives and employees worldwide. Operating in over 70 countries, the company realized that its existing spam tool was inadequate against the high volumes of spam and sophisticated phishing campaigns. Phishing, impostor emails, and spoofing of executives' emails were causing serious disruptions. The Help Desk team was overwhelmed, spending hours daily on remediation efforts, including antivirus scans and re-imaging workstations. The situation was frustrating for executives, disruptive for users, and alarming for the security team. Despite using an IronPort cloud-based solution for three years, its effectiveness had diminished, and attempts to optimize the system with the vendor were unsuccessful. The company evaluated a replacement solution from the same vendor, but the results were not satisfactory.

The Solution

The company decided to implement Proofpoint Email Protection and Proofpoint Targeted Attack Protection (TAP) to address its email security challenges. Proofpoint Email Protection was chosen to defend against spam and malicious emails, while TAP was selected for its advanced capabilities in stopping zero-day attacks through malicious URLs and email attachments. The implementation involved placing Proofpoint between the existing tool and the company's Exchange servers to evaluate its effectiveness. The results were impressive, with Proofpoint catching significantly more spam and malicious emails than the previous solution. The TAP solution provided comprehensive zero-day capabilities, offering detailed insights into phishing attempts and reducing the volume of calls and antivirus scans required by the Help Desk team. The management interface of Proofpoint was found to be easier to use, allowing for quicker reporting and action on exceptions. The company experienced a significant improvement in email security, with reduced disruption and productivity losses.

Operational Impact

The implementation of Proofpoint solutions significantly reduced the volume of email-based attacks, providing better protection for the company's executives and employees.
The Help Desk team experienced a reduction in remediation efforts, saving hours per day that were previously spent on antivirus scans and workstation re-imaging.
The management of email security became simpler and more efficient, with a single interface that was easier to navigate compared to the previous solution.
The company gained better visibility into zero-day attacks, allowing the security team to quickly identify and respond to threats.
The overall security posture of the company improved, leading to increased confidence among employees and executives in the company's ability to protect against cyber threats.

Quantitative Benefit

The company experienced a significant reduction in the number of email-based threats that reached its employees, leading to fewer disruptions and productivity losses.
The Help Desk team saved hours per day in remediation efforts, allowing them to focus on other critical tasks.
The streamlined management interface of Proofpoint reduced the time required for reporting and action on exceptions, improving overall efficiency.